* 1. Did our crew members introduce themselves?

* 2. Was our ambulance on time?

* 3. Did the ambulance appear clean and in good repair?

* 4. Did you feel safe throughout the transport?

* 5. Were you / your Patient comfortable during the transport?

* 6. Did you feel your needs and feelings were taken into account during the journey?

* 7. Did you observe the crew washing their hands or using hand gel during your tiem with them?

* 8. Were you kept informed during the journey?

* 9. Did the crew seek your consent to transport and/or provide treatment?

* 10. How would you rate your overall experience of our service?

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