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How satisfied are you with your experience with Encore Health Network?

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* 1. How satisfied are you with your experience with Encore Health Network?

Which of the following words would you use to describe our products? Select all that apply.

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* 2. Which of the following words would you use to describe our products? Select all that apply.

How would you rate the provider access of our networks for referrals?

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* 3. How would you rate the provider access of our networks for referrals?

How responsive have we been to your questions or concerns?

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* 4. How responsive have we been to your questions or concerns?

How satisfied are you with our network operations claims repricing?

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* 5. How satisfied are you with our network operations claims repricing?

How satisfied are you with our customer service?

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* 6. How satisfied are you with our customer service?

How friendly is the Encore staff when contacting the network?

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* 7. How friendly is the Encore staff when contacting the network?

How knowledgeable is the Encore staff when contacting the network?

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* 8. How knowledgeable is the Encore staff when contacting the network?

How satisfied are you with our website?

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* 9. How satisfied are you with our website?

How user friendly is the provider search directory?

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* 10. How user friendly is the provider search directory?

Besides the provider search function, what else do you access on our website?

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* 11. Besides the provider search function, what else do you access on our website?

How satisfied are you with your Provider Relations Representative?

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* 12. How satisfied are you with your Provider Relations Representative?

Have you ever consulted the provider manual during your day-to-day operations when using an Encore network product?

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* 15. Have you ever consulted the provider manual during your day-to-day operations when using an Encore network product?

Do you have any other comments, questions, suggestions or concerns?

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* 16. Do you have any other comments, questions, suggestions or concerns?

Please check mark where you have seen an Encore Health Network ad or post?

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* 17. Please check mark where you have seen an Encore Health Network ad or post?

How do you like to receive information about Encore Health Network?

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* 18. How do you like to receive information about Encore Health Network?

If yes, how did you hear about it?

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* 20. If yes, how did you hear about it?

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