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* 1. How satisfied are you with your experience with Encore Health Network?

* 2. Which of the following words would you use to describe our products? Select all that apply.

* 3. How would you rate the provider access of our networks for referrals?

* 4. How responsive have we been to your questions or concerns?

* 5. How satisfied are you with our network operations claims repricing?

* 6. How satisfied are you with our customer service?

* 7. How friendly is the Encore staff when contacting the network?

* 8. How knowledgeable is the Encore staff when contacting the network?

* 9. How satisfied are you with our website?

* 10. How user friendly is the provider search directory?

* 11. Besides the provider search function, what else do you access on our website?

* 12. How satisfied are you with your Provider Relations Representative?

* 15. Have you ever consulted the provider manual during your day-to-day operations when using an Encore network product?

* 16. Do you have any other comments, questions, suggestions or concerns?

* 17. Please check mark where you have seen an Encore Health Network ad or post?

* 18. How do you like to receive information about Encore Health Network?

* 20. If yes, how did you hear about it?

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