* 1. Contact Information

* 2. Please indicate the extent to which you agree or disagree with the following statements:

  Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree
My transit agency implements adequate measures to prevent passenger assaults on operators.
Operators are provided with adequate resources to help them transition back to duty after an assault has occurred.
My transit agency responds quickly and consistently to operator’s concerns about particular routes or passengers that present an increased security risk.
Protocols and procedures for communicating emergency situations to passengers are easy to follow for operators, operations personnel, and police.
In general, the amount of time it takes for police to respond to an emergency situation is adequate.
During emergencies communication is normally good for all parties (i.e. Operators, Dispatch, Police, Fire, etc.) involved.
Installing barrier systems to shield bus operators from the general public is an appropriate and necessary form of protection against passenger assaults.
Security cameras help to make the operating environment safer and secure for operators and passengers.
My transit agency considers being spat on an assault.
Many operators fear for their safety and security on a daily basis.
Many assaults on operators go unreported due to a fear of retribution by management.
Many assaults on operators go unreported because operators are ashamed to let others know.
Many assaults on operators go unreported because operators believe that nothing will be done about it.
Operators are equipped with adequate knowledge and formal training on how to effectively respond to unruly or hostile passengers and situations.
My transit agency doesn’t acknowledge verbal abuse and/or threats as assaults.
Management and supervisors are equipped with adequate knowledge and formal training in coaching operators on how to respond to unruly or hostile passengers and situations.
My transit agency has established committees and working groups to address operator and passenger safety and security issues.
Many female operators have been sexually harassed by passengers or the public.
Most female operators do not report these occurrences.
Authority to remove an unruly or disruptive passenger from a bus or rail vehicle should rest with the operator.
Authority to remove an unruly or disruptive passenger from a bus or rail vehicle should rest with the transit agency or local police.

* 3. My agency’s approach for preventing operator assaults relies on the following:

* 4. When confronted with a hostile situation or unruly passenger, operators are instructed to first:

* 5. The most effective tool used by my agency to combat assaults on operators is:

* 6. I receive training and instruction on effectively managing emergencies on the following basis:

* 7. What type of information does your agency retrieve during investigations into safety and security related events?

* 8. Over the past five (5) years, the number of passenger assaults on operators has, in your opinion:

* 9. Most assaults are a result of:

* 10. When female operators have been sexually harassed by passengers or by the general public they do not report it because:

* 11. Please describe any additional policies, procedures, and/or methods used by the agency to address operator and passenger assaults.

* 12. What more can be done to prevent assaults?

* 13. Tell us about any experience(s) you or a co-worker has had with violence on the job.

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