Customer Voice Framework Survey

Co-design our Customer Engagement Strategy

We have been working with TPAS, a not- for- profit organisation and experts in customer engagement and empowerment, to co-design our new Customer Engagement Strategy. It is important for us that customers have a say regarding what the new strategy should sound and look like. We want to listen to your views on what effective engagement should look like and what matters the most to you. Listening and learning from our customers helps us to continue to put you at the centre of our decision making and make sure you are satisfied with the services we provide.

1.Why is resident participation/influence important to you?(Required.)

2.Why is resident participation/influence important to MSV?(Required.)

3.What difference do you think resident participation/influence has made?(Required.)

4.How could MSV get feedback from residents on its services?(Required.)

5.What’s stopping the feedback getting through?(Required.)

SYSTEM the over-arching requirements – like you have to do something for regulation

PROCESS processes in the organisation that you follow to make things happen

CULTURE the way we do it at this organisation

BEHAVIOURS how individuals influence, doing things a certain way

6.How can residents help MSV to understand their lived experiences?(Required.)

7.What are THREE key ingredients to ensuring effective resident influence?(Required.)

8.NEXT STEPS: VOLUNTEERS needed to design the Framework with us. If you are interested in volunteering please leave your details below. What is expected of volunteers:

Couple of hours of your time.
Two sessions in total.
You will be designing with other tenants across MSV.
You will have direct input into what MSV Customer Voice framework should look like.
You will influence policy.
For your participation at both design sessions, you will receive £20 voucher

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