* 1. Do you feel comfortable with your worker/counsellor?

* 2. Do agree with the goals or tasks that you are working on?

* 3. Do you feel like things will get better with help from your worker/counsellor?

* 4. Do you feel welcomed at The John Howard Society of North Island?

* 5. Do you feel “heard” by staff?

* 6. Do you feel that we are respectful towards you?

* 7. Do you feel that your worker/counsellor keeps things confidential?

* 8. Are you able to get a hold of your worker/counsellor easily?

* 9. Did you receive the services that you needed?

* 10. What do you find difficult or frustrating about coming in to use our services?

* 11. What do you like about our services?

* 12. Would you refer a friend or family member to one of our programs if they were struggling with something?

* 13. Are you aware of how to make a complaint if you need to?

* 14. For parents:

Do you feel included/kept in the loop?

* 15. For parents:

Do you feel better able to give guidance and support to your teen?

* 16. We want to learn from our mistakes and improve our services where we need to. Do you have any comments or suggestions that will help us to make those changes?