Client Feedback

1.Do you feel comfortable with your worker/counsellor?
Very comfortable
Comfortable
Uncertain
Uncomfortable
Very Uncomfortable 
N/A
2.Do agree with the goals or tasks that you are working on?
Strongly Agree
Agree
Uncertain
Disagree
Strongly Disagree
N/A
3.Do you feel like things will get better with help from your worker/counsellor?
Strongly Agree
Agree
Uncertain
Disagree
Strongly Disagree
N/A
4.Do you feel welcomed at The John Howard Society of North Island?
Always
Often
Sometimes
Rarely
Never
N/A
5.Do you feel “heard” by staff?
Yes
No
N/A
6.Do you feel that we are respectful towards you?
Always
Often
Sometimes
Rarely
Never
N/A
7.Do you feel that your worker/counsellor keeps things confidential?
Always
Often
Sometimes
Rarely
Never
N/A
8.Are you able to get a hold of your worker/counsellor easily?
Always
Often
Sometimes 
Rarely
Never
N/A
9.Did you receive the services that you needed?
Strongly Agree
Agree
Uncertain
Disagree
Strongly Disagree
N/A
10.What do you find difficult or frustrating about coming in to use our services?
11.What do you like about our services?
12.Would you refer a friend or family member to one of our programs if they were struggling with something?
Definitely will
Probably will
Maybe
Probably won’t
Definitely won’t
N/A
13.Are you aware of how to make a complaint if you need to?
Yes
No
N/A
14.For parents:

Do you feel included/kept in the loop?
Always
Often
Sometimes
Rarely
Never
N/A
15.For parents:

Do you feel better able to give guidance and support to your teen?
Strongly Agree
Agree
Uncertain
Disagree
Strongly Disagree
N/A
16.We want to learn from our mistakes and improve our services where we need to. Do you have any comments or suggestions that will help us to make those changes?