Do you feel comfortable with your worker/counsellor?

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* 1. Do you feel comfortable with your worker/counsellor?

Do agree with the goals or tasks that you are working on?

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* 2. Do agree with the goals or tasks that you are working on?

Do you feel like things will get better with help from your worker/counsellor?

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* 3. Do you feel like things will get better with help from your worker/counsellor?

Do you feel welcomed at The John Howard Society of North Island?

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* 4. Do you feel welcomed at The John Howard Society of North Island?

Do you feel “heard” by staff?

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* 5. Do you feel “heard” by staff?

Do you feel that we are respectful towards you?

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* 6. Do you feel that we are respectful towards you?

Do you feel that your worker/counsellor keeps things confidential?

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* 7. Do you feel that your worker/counsellor keeps things confidential?

Are you able to get a hold of your worker/counsellor easily?

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* 8. Are you able to get a hold of your worker/counsellor easily?

Did you receive the services that you needed?

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* 9. Did you receive the services that you needed?

What do you find difficult or frustrating about coming in to use our services?

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* 10. What do you find difficult or frustrating about coming in to use our services?

What do you like about our services?

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* 11. What do you like about our services?

Would you refer a friend or family member to one of our programs if they were struggling with something?

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* 12. Would you refer a friend or family member to one of our programs if they were struggling with something?

Are you aware of how to make a complaint if you need to?

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* 13. Are you aware of how to make a complaint if you need to?

For parents:

Do you feel included/kept in the loop?

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* 14. For parents:

Do you feel included/kept in the loop?

For parents:

Do you feel better able to give guidance and support to your teen?

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* 15. For parents:

Do you feel better able to give guidance and support to your teen?

We want to learn from our mistakes and improve our services where we need to. Do you have any comments or suggestions that will help us to make those changes?

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* 16. We want to learn from our mistakes and improve our services where we need to. Do you have any comments or suggestions that will help us to make those changes?

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