* 1. What is your name?

* 2. Did our driver arrive before or on time to make your delivery?

* 3. Were our driver(s) courteous, helpful and professional?

* 4. Did we meet or exceed your expectations in providing our services? Please explain.

* 5. How well do the customer service representatives at our company answer your questions?

* 6. How eager to help you were the customer service representatives at our company?

* 7. How well did the customer service representatives at our company communicate with you?

* 8. How clear was the information the customer service representatives at our company gave you?

* 9. How likely are you to use our company?

* 10. Compared to our competitors, how effective is our company?

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