Chamblee Planning & Development Department

Customer Service Survey

Please respond to the questions below to help us gauge our present level of service.

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* 1. Please enter your contact information

Name *

Company

E-mail Address *

Phone Number

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* 2. Please enter your permit number.

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* 3. What was the reason for your interaction with the Development Department?

Information or records request

Permit-related request

Zoning-related request

Code enforcement

Occupational Tax Certificate (Business License)

Other (please specify)

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* 4. For the purposes of your interaction with the Development Department, are you:

Contractor

Developer

Resident/homeowner

Business owner/operator/employee

Real estate person

Design Professional

Other (please specify)

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* 5. How did you communicate with the Development Department?

In person

Phone

E-mail

Website

Other (please specify)

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* 6. How would you rate the Development Department's performance in the following categories?

	Not satisfied	Satisfied	Very satisfied
Responsiveness	Responsiveness Not satisfied	Responsiveness Satisfied	Responsiveness Very satisfied
Efficiency	Efficiency Not satisfied	Efficiency Satisfied	Efficiency Very satisfied
User-friendly process	User-friendly process Not satisfied	User-friendly process Satisfied	User-friendly process Very satisfied
Customer Service	Customer Service Not satisfied	Customer Service Satisfied	Customer Service Very satisfied
Overall Experience	Overall Experience Not satisfied	Overall Experience Satisfied	Overall Experience Very satisfied
Knowledge	Knowledge Not satisfied	Knowledge Satisfied	Knowledge Very satisfied

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* 7. Do you have any comments or suggestions for improvement?

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* 8. May we contact you regarding your response to Question 6?

Yes

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* 9. If you have experience at other Metro-Atlanta zoning and development departments, please let us know how we compare. Is the City of Chamblee process:

Very easy compared to other departments

Easy compared to other departments

Neither easy nor difficult - about the same level of difficulty

Difficult compared to other departments

Very difficult compared to other departments

Not applicable - I do not have experience with other departments

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* 1. Please enter your contact information

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* 2. Please enter your permit number.

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* 3. What was the reason for your interaction with the Development Department?

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* 4. For the purposes of your interaction with the Development Department, are you:

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* 5. How did you communicate with the Development Department?

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* 6. How would you rate the Development Department's performance in the following categories?

Question Title

* 7. Do you have any comments or suggestions for improvement?

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* 8. May we contact you regarding your response to Question 6?

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* 9. If you have experience at other Metro-Atlanta zoning and development departments, please let us know how we compare. Is the City of Chamblee process:

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* 10. If you answered that the process is difficult, what would make the process easier?