Customer feedback satisfaction form

At PRT Heating , whether it is reliability, Customer service or meeting target deadlines. We strive to fulfil all the needs of our customers. In order for us to continue to improve all aspects of our business, we would like to know what you think.

We would therefore appreciate your time to complete the following feedback form so that we know how well we met your expectations and what we could do to improve our service to you in the future.

Thank you for your assistance.


* 1. Communication

  Yes No
Was your correspondence replied to in good time?
Did you receive prompt responses to your queries?

* 2. Overall, how was our level of communication with you?

* 3. Appointments

  Yes No
Did we meet your appointment requirements?
Overall, were we flexible in our approach to you?

* 4. Performance

  Yes No
Did we meet your service requirements?
Did we leave the site clean and tidy?
Were we polite and courteous?

* 5. How would you rate our Health & Safety approach?

* 6. Overall

  Excellent Good Average Below Average
How was your our appointment timekeeping?
How would you rate the quality of our work?
How would you rate our overall performance?

* 7. What improvements in our service do you think would make the greatest impact on how you would rate our overall performance?

* 8. Additional comments:

Your Details: Please insert your contact details below:
'You may leave this blank if you wish to remain anonymous'

* 9. Address:

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