Exit Faculty, Students & Staff IT Questionnaire Please rate the following areas that you feel describes the Law School's IT department. 1-Poor; 10-Excellent Question Title * 1. The IT department's ability to resolve your IT challenge in a timely manner. 1 2 3 4 5 6 7 8 9 10 Question Title * 2. The IT department's effectiveness in providing technical assistance to the West Campus community. 1 2 3 4 5 6 7 8 9 10 Question Title * 3. The IT department's response time from your IT challenge. 1 2 3 4 5 6 7 8 9 10 Question Title * 4. How satisfied are you with your overall interaction with (IT) support? 1 2 3 4 5 6 7 8 9 10 Question Title * 5. Please check all that apply. I primarily call IT for classroom technology issues I primarily call IT for classroom e-mail related issues I primarily call IT for software issues I primarily call IT for hardware issues I primarily call IT for connectivity issues I primarily call IT for web related issues N/A Question Title * 6. How satisfied were you with the quality of support in resolving your most recent problem? Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied Question Title * 7. Are you aware that IT is split between servicing the Law School and the School of Divinity? Yes No Are you aware that a customer satisfaction form exist for every service call made by the IT department? Question Title * 8. Have you used the service feedback form? Yes No On the Law School website, under the Information Technology tab, there is a Helpdesk Feedback Form. Question Title * 9. What technologies have you seen at other Law Schools that you would like to see here at Howard University School of Law? Question Title * 10. What other technologies would you like to see on West Campus? Question Title * 11. What would you like to change about IT? Question Title * 12. Please add any other comments, complaints or compliments in this area. Done