Please rate the following areas that you feel describes the Law School's IT department.
1-Poor; 10-Excellent
The IT department's ability to resolve your IT challenge in a timely manner.

Question Title

* 1. The IT department's ability to resolve your IT challenge in a timely manner.

The IT department's effectiveness in providing technical assistance to the West Campus community.

Question Title

* 2. The IT department's effectiveness in providing technical assistance to the West Campus community.

The IT department's response time from your IT challenge.

Question Title

* 3. The IT department's response time from your IT challenge.

How satisfied are you with your overall interaction with (IT) support?

Question Title

* 4. How satisfied are you with your overall interaction with (IT) support?

Please check all that apply.

Question Title

* 5. Please check all that apply.

How satisfied were you with the quality of support in resolving your most recent problem?

Question Title

* 6. How satisfied were you with the quality of support in resolving your most recent problem?

Are you aware that IT is split between servicing the Law School and the School of Divinity?

Question Title

* 7. Are you aware that IT is split between servicing the Law School and the School of Divinity?

Are you aware that a customer satisfaction form exist for every service call made by the IT department?
Have you used the service feedback form?

Question Title

* 8. Have you used the service feedback form?

On the Law School website, under the Information Technology tab, there is a Helpdesk Feedback Form.

What technologies have you seen at other Law Schools that you would like to see here at Howard University School of Law?

Question Title

* 9. What technologies have you seen at other Law Schools that you would like to see here at Howard University School of Law?

What other technologies would you like to see on West Campus?

Question Title

* 10. What other technologies would you like to see on West Campus?

What would you like to change about IT?

Question Title

* 11. What would you like to change about IT?

Please add any other comments, complaints or compliments in this area.

Question Title

* 12. Please add any other comments, complaints or compliments in this area.

T