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Faculty, Students & Staff IT Questionnaire

Please rate the following areas that you feel describes the Law School's IT department.

1-Poor; 10-Excellent

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* 1. The IT department's ability to resolve your IT challenge in a timely manner.

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* 2. The IT department's effectiveness in providing technical assistance to the West Campus community.

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* 3. The IT department's response time from your IT challenge.

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* 4. How satisfied are you with your overall interaction with (IT) support?

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* 5. Please check all that apply.

I primarily call IT for classroom technology issues

I primarily call IT for classroom e-mail related issues

I primarily call IT for software issues

I primarily call IT for hardware issues

I primarily call IT for connectivity issues

I primarily call IT for web related issues

N/A

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* 6. How satisfied were you with the quality of support in resolving your most recent problem?

Very satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Very dissatisfied

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* 7. Are you aware that IT is split between servicing the Law School and the School of Divinity?

Yes

Are you aware that a customer satisfaction form exist for every service call made by the IT department?

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* 8. Have you used the service feedback form?

Yes

On the Law School website, under the Information Technology tab, there is a Helpdesk Feedback Form.

Faculty, Students & Staff IT Questionnaire

Question Title

* 1. The IT department's ability to resolve your IT challenge in a timely manner.

Question Title

* 2. The IT department's effectiveness in providing technical assistance to the West Campus community.

Question Title

* 3. The IT department's response time from your IT challenge.

Question Title

* 4. How satisfied are you with your overall interaction with (IT) support?

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* 5. Please check all that apply.

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* 6. How satisfied were you with the quality of support in resolving your most recent problem?

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* 7. Are you aware that IT is split between servicing the Law School and the School of Divinity?

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* 8. Have you used the service feedback form?

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* 9. What technologies have you seen at other Law Schools that you would like to see here at Howard University School of Law?

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* 10. What other technologies would you like to see on West Campus?

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* 11. What would you like to change about IT?

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* 12. Please add any other comments, complaints or compliments in this area.