We appreciate your time in providing feedback regarding your experience with our customer support or sales representatives. Please take a few moments to answer the following questions. Your input will help us improve our services and ensure the best possible customer experience.

*1.What was the nature of your inquiry or concern when reaching out to us Please select one option that best describes your concern.(Required.)

Flight booking or reservation

Flight schedule or changes

General information about Sunlight Air

Payment or refund related

Baggage inquiries

Other (please specify)

*2.Please provide a brief description of your complaint or concern.(Required.)

*3.Did we address your inquiry or concern adequately?(Required.)

Yes, completely

Mostly

Neutral

Partially

No, not at all

Yes, completely

Mostly

Neutral

Partially

No, not at all

*4.How knowledgeable was the customer service representative in handling your inquiry or concern?(Required.)

Very knowledgeable

Quite knowledgeable

Moderately knowledgeable

Somewhat knowledgeable

Not knowledgeable at all

Very knowledgeable

Quite knowledgeable

Moderately knowledgeable

Somewhat knowledgeable

Not knowledgeable at all

*5.How would you rate the response time from Sunlight Air in addressing your inquiry or concern?(Required.)

Very fast

Fast

Neutral

Slow

Very slow

Very fast

Fast

Neutral

Slow

Very slow

*6.Overall, how would you rate your experience with Sunlight Air's customer service?(Required.)

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

7.Is there anything specific that we can do to improve our customer service? Please provide your suggestions below.