JF&CS Client Satisfaction Survey

Please take some time to complete this voluntary and anonymous survey, to understand your experiences in receiving service from JF&CS.

Your responses will allow JF&CS to know how well our services have worked, areas for improvement, and any other feedback you may have.

Results will be used to help JF&CS better meet the needs of its clients. Anonymous results of everyone combined will be shared with leadership, staff, and relevant partners in reports, infographics, and promotional materials, etc.

If you provide written responses, we may use a direct quote, but we will never include a quote that could identify you. There are no right or wrong answers, and you can skip any questions you do not want to answer.

Any questions or comments about this survey can be sent to Enoch Landau, elandau@jfandcs.com. Thank you.
1.Please select the JF&CS service for which you are completing this survey (if you would like to provide feedback for more than one service, you can take the survey more than once):
2.Are you currently receiving this service, or did you receive it in the past?
3.How long have you received this service for?
4.Please rate how much you agree or disagree with each statement about your service at JF&CS
1. Strongly disagree
2. Disagree
3. Neutral
4. Agree
5. Strongly Agree
N/A
My worker respects me
My worker is knowledgeable
I trust my worker
I have a say in developing my service goals
My culture was respected
My service has led to positive change
Overall, I am satisfied with the service I receive.
5.Where do you primarily receive service?
6.What is your preferred way to receive service?
7.How satisfied are you with the ways in which you receive service?
1. Very Dissatisfied
2. Dissatisfied
3. Neutral
4. Satisfied
5. Very Satisfied
N/A
In-Office
In the Community
In my Home
Jerome D. Diamond Centre
Phone Call
Zoom
8.In addition to appointments during normal daytime business hours, have you been offered:
Yes
Sometimes
No
N/A
Evening appointments when that works better for you?
In-person appointments, when that works better for you?
Zoom meetings, when that works better for you?
Phone calls, when that works better for you?
Appointments at the time of your choice?
9.Do you have any comments about the way you receive service (in-person, zoom, phone, time of day, etc.)?
10.What parts of your service do you think are working well?
11.What parts of your service do you think could be improved?
12.Do you have any other comments?
The next set of optional questions ask about your background:
13.Please select your age group:
14.How would you best describe your Race / Ethnicity?
15.What is your Religion?
Thank you for completing this survey!

Please click 'Done' to submit your responses.

Please note that this survey is anonymous, and individual results will not be shared with your worker.

If you would like to speak with someone about service, please call 416-638-7600.

If you have any questions, comments, or concerns about this survey please contact Enoch Landau, elandau@jfandcs.com