Client Satisfaction Survey
Client Satisfaction Survey
We ask you to help us serve our clients better by filling out this report card. It will just take a minute to check the best answer box-but we would like your comments, too. Thank you!
1.
LEGAL AID GAVE YOU...
Workshop
Advice in Person
Advice by Phone
Court Representation
Other Help
2.
DID LEGAL AID PROVIDE HELP TO YOU BY...
A Staff Lawyer or Paralegal
A Free Private (Non-Legal Aid) Lawyer
3.
DID YOU USE OUR AUTOMATED CALLBACK FEATURE?
Yes
No
4.
IF YOU DID USE OUR AUTOMATED CALLBACK FEATURE, DID IT WORK LIKE YOU EXPECTED?
Yes
No
5.
THE QUALITY OF HELP PROVIDED BY LEGAL AID WAS...
Very Good
Good
Fair
Poor
6.
DID YOU GET WHAT YOU WANTED?
Yes
Mostly
Not Much
No, but I understand why not
7.
WERE YOU TREATED WITH COURTESY AND RESPECT?
Yes
No
8.
WERE YOU KEPT INFORMED ABOUT PROGRESS IN YOUR CASE?
Yes
No
Doesn't apply to my case
9.
CONSIDERING THE NATURE OF YOUR PROBLEM, WAS LEGAL AID'S HELP ON YOUR CASE OR QUESTION GIVEN PROMPTLY?
Yes
No
10.
DO YOU KNOW MORE ABOUT THIS ISSUE THAN YOU DID BEFORE?
Yes
No
11.
IF YOUR PROBLEM HAPPENED AGAIN, WOULD YOU KNOW WHAT TO DO ON YOUR OWN?
Yes
No
12.
IF THIS PROBLEM HAPPENED AGAIN, WOULD YOU COME BACK TO LEGAL AID FOR HELP?
Yes
No
13.
WHAT WAS THE BEST THING ABOUT DEALING WITH LEGAL AID?
14.
WHAT WAS THE WORST THING ABOUT DEALING WITH LEGAL AID?
15.
HOW DID THE SERVICE YOU RECEIVED BENEFIT YOU AND YOUR HOUSEHOLD? WHAT DIFFERENCE DID IT MAKE IN YOUR LIFE?
16.
Please provide your name and your lawyer or paralegal's name (optional)