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* 1. What process brought you to the Planning Department? (you may choose more than one)

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* 2. I came in today as a...

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* 3. Who helped you today? (You may choose more than one)

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* 4. On a scale of 0-10, with '10' being the best, and '0' being the worst, how well was/were your question/s answered?

0 Fairly Well 10
i We adjusted the number you entered based on the slider’s scale.

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* 5. On a scale of 0-10, with '10' being strongly agree, and '0' being strongly disagree, Staff acted professionally throughout your interaction.

0 Neither Agree nor Disagree 10
i We adjusted the number you entered based on the slider’s scale.

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* 6. On a scale of 0-10, with '10' being extremely well, and '0' being not well at all,  how well did staff show knowledge of applicable County regulations and processes, or was able to direct you to another staff member?

0 Average 10
i We adjusted the number you entered based on the slider’s scale.

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* 7. Did the staff member/s communicate in a clear manner?

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* 8. Did the staff member/s give adequate attention to seeking answers to your questions?

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* 9. Did the staff member/s make you feel like a valued customer?

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* 10. How do you normally contact the planning department?

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* 11. On a scale of 0-10, with '10' being the best, and '0' being the worst, how would you rate our customer service?

0 Neither the best nor the worst 10
i We adjusted the number you entered based on the slider’s scale.

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* 12. How friendly was the staff?

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* 13. (Optional) How could we improve our customer service?

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* 14. (Optional) Please use this area to specifically make comments about the staff member/s that helped you. If you wish, please include your name, phone number, and/or email address to address any further concerns you may have.

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