Walton County Planning and Development Services Customer Experience Feedback Survey

Question Title

* 1. What was the approximate date of your customer service experience?

Date / Time

Date

Time

AM/PM

Question Title

* 2. Overall, how would you rate the quality of your customer service experience?

Very positive

Somewhat positive

Neutral

Somewhat negative

Very negative

If you responded "somewhat negative" or "very negative" above, please provide the details of your experience in the comment box below.

Question Title

* 3. How well did your Planning Department team member understand your questions and concerns?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

If you responded "not so well" or "not well at all" above, please provide the details of your experience in the comment box below:

Question Title

* 4. How much time did it take the Panning Department to address your questions and concerns?

Much shorter than expected

Shorter than expected

About what I expected

Longer than expected

Much longer than expected

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* 5. Did you ask a question or request service via email? If so, how many days did it take for a Planning Department team member to respond?

Less than 1 day

Two days

Greater than 2 days but less than 1 week

Greater than 1 week

Not applicable

Question Title

* 6. Did you ask a question or request service via phone message? If so, how many days did it take for a Planning Department team member to respond?

Less than 1 day

2 days

Greater than 2 days but less than 1 week

Greater than 1 week

Not applicable

Question Title

* 1. What was the approximate date of your customer service experience?

Question Title

* 2. Overall, how would you rate the quality of your customer service experience?

Question Title

* 3. How well did your Planning Department team member understand your questions and concerns?

Question Title

* 4. How much time did it take the Panning Department to address your questions and concerns?

Question Title

* 5. Did you ask a question or request service via email? If so, how many days did it take for a Planning Department team member to respond?

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* 6. Did you ask a question or request service via phone message? If so, how many days did it take for a Planning Department team member to respond?

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* 7. Do you have any other comments, questions, or concerns?