* 1. Did you have any difficulty reading or understanding any of the text on the OTRS Client Portal?

* 2. Did you have difficulty viewing any images or graphics?

* 3. Did any links or buttons fail or respond too slowly?

* 4. Did any pages fail to load or load too slowly?

* 5. Were you successful in downloading documents?

* 6. Were you successful in your attempt to save and/or print documents?

* 7. How easy was it to log into the Client Portal?

* 8. How easy was it to find the information you were looking for on the Client Portal?

* 9. How clear was the information provided to you?

* 10. How helpful was the information?

* 11. If you are not yet retired, how helpful is the Client Portal in planning your retirement?

* 12. If you are already retired, how helpful is the Client Portal in understanding your monthly retirement benefit?

* 13. Overall, are you satisfied with your experience using the OTRS Client Portal, dissatisfied with it, or neither satisfied or dissatisfied with it?

* 14. Do you feel that the information displayed in the OTRS Client Portal is accurate?

* 15. Please provide any comments on your Client Portal experience, including suggestions for improvements.

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