Office of Financial Aid

1. Student Service Survey

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1. Who is your Financial Aid Counselor?

Michele Sprague- (Students with Last Name A - G)

Sheila McCaffrey - (Students with Last Name H - O)

Allison Knotts - (Students with Last Name P - Z)

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2. Who did you interact with most recently from the Office of Financial Aid?

Michele Sprague

Sheila McCaffrey

Allison Knotts

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3. How well does the Office of Financial Aid Provide:

	Excellent	Good	Fair	Poor
Personal attention to the students?	Personal attention to the students? Excellent	Personal attention to the students? Good	Personal attention to the students? Fair	Personal attention to the students? Poor
Quick resolution of issues for students?	Quick resolution of issues for students? Excellent	Quick resolution of issues for students? Good	Quick resolution of issues for students? Fair	Quick resolution of issues for students? Poor
Follow up on issues for students?	Follow up on issues for students? Excellent	Follow up on issues for students? Good	Follow up on issues for students? Fair	Follow up on issues for students? Poor
Timely answer/return of phone calls or e-mails?	Timely answer/return of phone calls or e-mails? Excellent	Timely answer/return of phone calls or e-mails? Good	Timely answer/return of phone calls or e-mails? Fair	Timely answer/return of phone calls or e-mails? Poor
Limited wait time for students who come in to the Office?	Limited wait time for students who come in to the Office? Excellent	Limited wait time for students who come in to the Office? Good	Limited wait time for students who come in to the Office? Fair	Limited wait time for students who come in to the Office? Poor

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4. If you answered "fair" or "poor" to any of the questions above, please explain so that we may improve. (Your comments are confidential and will be reviewed by the Vice President of Enrollment Management.)

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5. Rate your overall satisfaction with the Office of Financial Aid:

Excellent

Good

Fair

Poor

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6. What is your e-mail address?

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7. General comments: