1. Service Centre

The Service Centre is staffed by a team of helpful and friendly people. They are easily reached by phone(83304) or by email(ppdhelp@uwo.ca) and will walk you through the process of requesting work.

* 1. Are you:

* 2. Please rate your satisfaction with ...

  Very Dissatisfied Very Satisfied Not Sure
The Service Centre being easy to reach when you need them
The customer service representatives being pleasant and courteous
The customer service representatives being knowledgeable and professional
The response time when dealing with a request of an urgent nature (flooding, power outage, smoke detect)
The timeliness of the response for your keys/card access request
Our effort to keep you informed of the status of your request
Overall level of service

* 3. What area of the service centre do you feel provides the most opportunity for improvement?

* 4. What aspects of your experience with the service centre did you appreciate?

* 5. Please mention any general comments you have regarding our service centre.