VOICE OF CUSTOMER - CHAT BANKING (OXYGEN)

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1. How satisfied are you with Keystone Chat Banking Service (Oxygen)?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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2. How likely is it that you would recommend Keystone Bank's Chat Banking Service (Oxygen) to a friend or colleague? (Required.)

Not at all likely

Extremely likely

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1

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5

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7

8

9

10

0

1

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8

9

10

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3. If you have a pending issue with this service please give us your contacts details below

Phone Number/ e-mail

Your Complaint

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4. Please tell us how you think we can improve the quality of this service