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Optimal Agency Survey

Pillars of Regulatory Agency Transformation

Take our short quiz to see where your regulatory agency lands on the path to modernization. We break that journey into five phases of agency transformation from developing objectives to continuously improving.
1.What is your first name?(Required.)
2.What is your last name?(Required.)
3.What is the name of your agency?(Required.)
4.What is your work email address?(Required.)
5.Does your agency have a defined mission/vision statement? Do your objectives align with your vision?(Required.)
6.Does your agency budget for IT modernization?(Required.)
7.Does your agency have defined workflows that direct staff through the required steps in your business processes, for example processing an initial application or processing an inspection?(Required.)
8.Does your agency use reports to analyze/review statuses and records that process through the system?(Required.)
9.Are your agency’s applications, renewals and license verifications online to allow customers to self-serve?(Required.)
10.Are public inquiries and forms available online?(Required.)
11.Most or all of the data that comes from a third party is imported or exported into your system.(Required.)
12.Workflow dashboards help communicate to your agency staff what work needs to be done and who owns it.(Required.)
13.Your agency budgets for continuous improvements to current software systems.(Required.)
14.Staff embrace process changes at your regulatory agency with open minds and understanding.(Required.)
15.Are measures of your staff’s performance automated, reviewed and managed?(Required.)
16.Are data analytics around regulatory processes, such as application time, reviewed?(Required.)
17.Does your agency process and store paper forms?(Required.)
18.Communication with your agency’s licensees/respondents occurs the following ways; please check all that apply.(Required.)
19.Share your regulatory agency's future plans for modernization, along with the current challenges you face.(Required.)
Thank you for taking our survey! Look for a follow up email to explain the results, including where you land on the path of agency transformation and the next steps for your modernization journey.
Current Progress,
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