The counselor addressed my questions/concerns in a professional manner.

Question Title

* 1. The counselor addressed my questions/concerns in a professional manner.

The counselor addressed my questions/concerns in a friendly, cordial manner.

Question Title

* 2. The counselor addressed my questions/concerns in a friendly, cordial manner.

The counselor presented retirement information in an easy to understand manner.

Question Title

* 3. The counselor presented retirement information in an easy to understand manner.

The counselor fully addressed my questions/concerns.

Question Title

* 4. The counselor fully addressed my questions/concerns.

The counselor was knowledgeable about retirement matters.

Question Title

* 5. The counselor was knowledgeable about retirement matters.

The counselor had the necessary information readily available.

Question Title

* 6. The counselor had the necessary information readily available.

In the event the counselor could not provide immediate information, follow-up was provided within a reasonable amount of time.

Question Title

* 7. In the event the counselor could not provide immediate information, follow-up was provided within a reasonable amount of time.

I am likely to contact a counselor in the future for retirement information.

Question Title

* 8. I am likely to contact a counselor in the future for retirement information.

Overall, I am completely satisfied with the service I received.

Question Title

* 9. Overall, I am completely satisfied with the service I received.

How can the State Retirement Agency provide you with better service? Please explain below.

Question Title

* 10. How can the State Retirement Agency provide you with better service? Please explain below.

Optional

Question Title

* 11. Optional

T