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Counseling Survey

1.The counselor addressed my questions/concerns in a professional manner.
2.The counselor addressed my questions/concerns in a friendly, cordial manner.
3.The counselor presented retirement information in an easy to understand manner.
4.The counselor fully addressed my questions/concerns.
5.The counselor was knowledgeable about retirement matters.
6.The counselor had the necessary information readily available.
7.In the event the counselor could not provide immediate information, follow-up was provided within a reasonable amount of time.
8.I am likely to contact a counselor in the future for retirement information.
9.Overall, I am completely satisfied with the service I received.
10.How can the State Retirement Agency provide you with better service? Please explain below.
11.Optional