* 1. The counselor addressed my questions/concerns in a professional manner.

* 2. The counselor addressed my questions/concerns in a friendly, cordial manner.

* 3. The counselor presented retirement information in an easy to understand manner.

* 4. The counselor fully addressed my questions/concerns.

* 5. The counselor was knowledgeable about retirement matters.

* 6. The counselor had the necessary information readily available.

* 7. In the event the counselor could not provide immediate information, follow-up was provided within a reasonable amount of time.

* 8. I am likely to contact a counselor in the future for retirement information.

* 9. Overall, I am completely satisfied with the service I received.

* 10. How can the State Retirement Agency provide you with better service? Please explain below.

* 11. Optional

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