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Service Questionnaire (For On-site Service)
Thank you for using Shun Hing Service. Please help us by taking a few minutes to tell us about the experience on our latest on-site repair service. Your valuable opinion means so much for us to better serve you in the future!
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1.
Time to get through repair hotline
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
2.
Manner of hotline receptionist
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
3.
Appearance of the technician
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
4.
Service manner of the technician
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
5.
Repair result of the technician service
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
6.
Technician’s explanation on repair
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
7.
Supply time of replacement parts
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable
8.
Time taken from placing order to machine resuming normal operation
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
9.
Appreciation / Comments
10.
Are you interested in joining our maintenance scheme?
Yes
No
Guarantee/Maintenance Customer
11.
Kindly provide the below information.
Name
Order Tel No
OSA No.
Thank you for taking the time to complete this survey.
Our Shun Hing Service App has been launched. Provide you an interactive platform for an easy and one- stop warranty registration, service appointment and a wide range of benefits. Please download at :
iOS:
https://apple.co/2SIPVap
AOS:
https://bit.ly/2Rn0KSs
Current Progress,
0 of 11 answered