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* 2. IT Evaluation

  Terrible Poor Average Good Excellent
Call Clarity
Connectivity
Pre-Recordings

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* 3. Operator Evaluation

  Terrible Poor Average Good Excellent
Customer Care
Professional
Flexible Thinking

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* 4. Language Skills Evaluation

  Terrible Poor Average Good Excellent
Listening
Speaking/Accent
Necessary Vocabulary
Speaking Speed

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* 5. Tripper Service Evaluation

  Terrible Poor Average Good Excellent
Understanding Requests
Confirming Requests
Knowledge/Recommendation Accuracy
Knowledge/Recommendation Quality
Search Time
Search Results
Offline Research for Longer Requests

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* 6. Procedure Evaluation

  Terrible Poor Average Good Excellent
Wait Time
Text/Picture Procedure
Email Procedure
GPS Procedure
Registering for the APP
Payment Procedure

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* 7. TRIPPER APP Interface Evaluation

  Terrible Poor Average Good Excellent
Name:
Email Address:
Phone Number:
Usability
Functionality
Interface Design

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* 8. Pricing Evaluation

  Cheap Average Expensive
$0.50 per Minute
$3 per Reservation
$1 per Photo
$29.99 per Month

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* 9. When Did You/Would You Use Tripper?

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* 10. Customer Testimonial: Summarize your overall feelings and opinions about Tripper in a paragraph.
Some helpful prompts
-What did you like or dislike about Tripper?
-Would you recommend it to a friend? Who would you recommend it to?
-How did it/could it change your China experience?
-Is it worth downloading Tripper before you come to China?

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