Please answer the following questions about your participation in this learning experience. The results of this survey are confidential and will only be used to compute an average level of knowledge gain and attitude responses for all students participating in this learning experience.

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* 1. Please indicate the JA Area you are served by:

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* 2. What are the first three letters of your FIRST NAME?

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* 3. What are the first three letters of your LAST NAME?

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* 4. In what MONTH were you born?

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* 5. On what DAY of the month were you born?

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* 6. What is the name of your teacher, volunteer, or instructor?

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* 7. Please indicate your level of agreement with the following statements.

Because of my participation in this learning experience …

  Strongly disagree Mainly disagree Somewhat disagree Somewhat agree Mainly agree Strongly agree
I have more hope in my financial future.
I have more confidence that I can succeed in my future workplace.
I am more motivated to pursue my educational and/or career interests.
I can see more clearly how education will help me be successful in the future.
I know more about how to set personal financial goals for myself.
I know more about how to explore entrepreneurial possibilities.
I know more about how to explore potential careers.

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* 8. Which of the following could occur as a result of poor communication?

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* 9. Which of the following is an example of effectively using communication skills to appear more professional?

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* 10. Which of the following is the best way to communicate a message approving an employee's day off?

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* 11. What is the most effective communication strategy for addressing an employee's violation of a company safety policy, which placed another employee in danger?

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* 12. Which of the following is a good example of an active listening technique to use when having a one-on-one meeting?

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* 13. Which level of listening is described as listening only to those parts of the message that you want to hear?

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* 14. Which level of listening requires the least effort on your part?

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* 15. Which of the following strategies will help you prepare to listen?

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* 16. Which of the following helps a speaker get the attention of an audience?

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* 17. Which of the following would likely be included in a presentation training employees on how to use the company's new computer system?

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* 18. Which of the following would likely be included in a presentation to potential investors in a new restaurant?

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* 19. Which of the following is one of the three P's of presentation planning?

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* 20. Which of the following activities should occur after a meeting?

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* 21. Which of the following is a good reason for a department to hold a meeting?

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* 22. Which of the following is a good reason to hold a virtual meeting?

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* 23. Which of the following actions will help a meeting stay on track?

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* 24. Which of the following is needed to write a clear message?

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* 25. Which of the following messages most clearly communicates the information attendees need to know about a rescheduled meeting?

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* 26. Which of the following is NOT an element of the writer's triangle?

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* 27. Which is the best format for a written message telling employees that the copier is out of service?

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* 28. Including a newly hired company vice president's work and educational background in an announcement to employees is an example of which type of persuasive strategy?

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* 29. Including statistics in an ad about the safety of a product is an example of which type of persuasive strategy?

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* 30. Which of the following persuasive strategies relies on an emotional appeal to encourage employees to sign up for a company's health insurance program?

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* 31. Making a decision about where to eat based on restaurant ratings is an example of which of the following?

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* 32. Which type of business correspondence would you use to ask a coworker where copy paper is stored?

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* 33. Which of the following words should be avoided in business correspondence?

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* 34. Which of the following is a positive way to present bad news to a customer asking about a refund?

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* 35. What type of business correspondence would you use to let staff know about a new policy?

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* 36. What kind of website allows users to edit and add materials easily?

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* 37. Which social media option is the best for recruiting potential employees?

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* 38. What kind of website might you use to share information about your experiences starting a business?

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* 39. Which of the following is a good practice for writing materials for reading online?

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* 40. Many start-up organizations start out with what type of organizational structure?

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* 41. How is communicating with a manager in another department different from communicating with a coworker?

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* 42. In a tall organization, employees might rarely communicate with which of the following?

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* 43. If you worked in a small office with three employees, which of the following options would you be most likely to use when asking your coworker a question?

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* 44. Which of the following is an example of upward communication?

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* 45. Which of the following is NOT an example of a communication barrier?

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* 46. Which of the following confirms that a sender's message was received?

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* 47. A policy that defines how messages must be communicated is an example of which of the following barriers?

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* 48. Communicating with someone whom you supervise is an example of which type of communication?

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* 49. Which of the following is NOT a benefit of downward communication?

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* 50. Which of the following is NOT typical information shared through downward communication?

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* 51. What is the best strategy to ensure that a message doesn't get ignored or forgotten?

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* 52. Asking a coworker in your department about getting a company ID replaced is an example of which type of communication?

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* 53. In your job as a Marketing Assistant you send an email to the accounting manager. This is an example of which type of communication?

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* 54. Which of the following refers to an informal channel of communication in which unofficial information is shared from one person to the next?

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* 55. Which of the following does NOT improve horizontal and diagonal communication?

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* 56. Tasha sells jewelry at a retail store. Which of the following provides the best way to measure her performance as a salesperson?

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* 57. Which of the following is the best description of a performance expectation for a receptionist whose primary responsibility is answering phone calls?

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* 58. Which of the following should NOT be considered when creating a plan to measure employee performance?

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* 59. Which of the following is a strategy you should use when discussing performance?

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* 60. Which of the following is an example of effective positive feedback regarding a salesperson's total sales last week?

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* 61. Which of the following is an example of effective negative feedback for an employee who has been late to work three days this week?

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* 62. Which of the following is an example of constructive feedback?

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* 63. Which of the following is true about providing negative feedback?

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* 64. Which of the following is NOT associated with constructive criticism?

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* 65. Which of the following is a constructive response to criticism?

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* 66. Cindy received constructive criticism about her job performance. Which of the following is NOT an effective way for her to respond to that criticism?

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* 67. What is NOT a benefit of receiving constructive criticism?

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* 68. Which of the following is an example of legal documentation for a business?

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* 69. Rita wants to obtain a loan to expand her business. What kind of financial documentation might her lender request?

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* 70. Allen is preparing policies to improve the safety of his employees. Which of the following best practices should he follow?

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* 71. Allen is preparing procedures to implement safety policies. Which of the questions below should be considered when writing procedures?

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* 72. What is nonverbal communication?

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* 73. Which of the following statements is TRUE?

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* 74. Which statement is the best explanation for how noise interferes with communication?

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* 75. How might communication be open to interpretation?

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* 76. Why are tone and body language important in communication?

Thank you for participating!

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