COVID-19 ASC Retailer Survey Question Title * 1. Is ASC your primary distributor? Yes, I buy everything I can from ASC. No, I use multiple partners. No, I only use ASC when I have to. Question Title * 2. What type of store do you operate? Brick & Mortar Only Brick & Mortar, but interested in adding eCommerce Brick & Mortar and eCommerce eCommerce Only Question Title * 3. What are you doing to support your pet parents during the COVID-19 pandemic? (Select all that apply) Personal shopping only; no customers are allowed in the stores Personal shopping, as-needed; we allow customers in our stores Order by phone with curbside pickup Order online with curbside pickup Order online with home delivery Free shipping Question Title * 4. What is most important to you as an ASC customer during the COVID-19 pandemic? (Rank in order of importance) 1 2 3 4 5 6 On-time delivery 1 2 3 4 5 6 Accurate orders 1 2 3 4 5 6 Product availability 1 2 3 4 5 6 Deals/Promotions 1 2 3 4 5 6 Support/Resources 1 2 3 4 5 6 eCommerce capabilities Question Title * 5. How has the COVID-19 pandemic impacted your overall sales compared to the same time last year? Increased Decreased No Change Question Title * 6. If you answered increased or decreased, what percentage change did you see? Question Title * 7. How has the COVID-19 pandemic impacted your customer volume compared to the same time last year? Increased Decreased No Change Question Title * 8. If you answered increased or decreased, what percentage change did you see? Question Title * 9. How has the COVID-19 pandemic impacted your in-store sales compared to the same time last year? Increased Decreased No Change Not Applicable Question Title * 10. If you answered increased or decreased, what percentage change did you see? Question Title * 11. How has the COVID-19 pandemic impacted your online sales compared to the same time last year? Increased Decreased No Change Not Applicable Question Title * 12. If you answered increased or decreased, what percentage change did you see? Question Title * 13. How are you communicating with or marketing to your pet parents? (Select all that apply) Email Phone Calls SMS/Text Social Media Website Paid Advertising None Other (please specify) Question Title * 14. What do you want from ASC to help your business during this time? (Select all that apply) Clear understanding of what we're doing to ensure the availability of products, safe deliveries, etc. Webinars, virtual buying shows Marketing and business tips to help your company survive and rebound More communication, virtual sales calls Less communication Other (please specify) Submit
