Yale Pathology Labs Survey - 2012

Question Title

* 1. Please select what types of specimens your office sends to Yale Pathology Labs

Cytology: Pap Smears

Cytology: Non-Gyn

Biopsies (Surgical Pathology)

Molecular Diagnostics

Breast Pathology

GI and Liver Pathology

OB/Gyn Pathology

Other (please specify)

Question Title

* 2. Please answer the following about Yale Pathology Labs Cytopathology (Pap Smear, FNA, etc.) Service

	Exc	Good	Avg	Below Avg	N/A
Quality/reliability of results	Quality/reliability of results Exc	Quality/reliability of results Good	Quality/reliability of results Avg	Quality/reliability of results Below Avg	Quality/reliability of results N/A
Responsiveness of pathologist	Responsiveness of pathologist Exc	Responsiveness of pathologist Good	Responsiveness of pathologist Avg	Responsiveness of pathologist Below Avg	Responsiveness of pathologist N/A
Routine test turnaround times	Routine test turnaround times Exc	Routine test turnaround times Good	Routine test turnaround times Avg	Routine test turnaround times Below Avg	Routine test turnaround times N/A
Consistency of turnaround times	Consistency of turnaround times Exc	Consistency of turnaround times Good	Consistency of turnaround times Avg	Consistency of turnaround times Below Avg	Consistency of turnaround times N/A
Yale Pathology Labs Requisition form	Yale Pathology Labs Requisition form Exc	Yale Pathology Labs Requisition form Good	Yale Pathology Labs Requisition form Avg	Yale Pathology Labs Requisition form Below Avg	Yale Pathology Labs Requisition form N/A
Comprehensiveness of Final Report	Comprehensiveness of Final Report Exc	Comprehensiveness of Final Report Good	Comprehensiveness of Final Report Avg	Comprehensiveness of Final Report Below Avg	Comprehensiveness of Final Report N/A
Confidence in the pathologist diagnosis	Confidence in the pathologist diagnosis Exc	Confidence in the pathologist diagnosis Good	Confidence in the pathologist diagnosis Avg	Confidence in the pathologist diagnosis Below Avg	Confidence in the pathologist diagnosis N/A
Communication with pathologist	Communication with pathologist Exc	Communication with pathologist Good	Communication with pathologist Avg	Communication with pathologist Below Avg	Communication with pathologist N/A
Responsiveness of pathologist	Responsiveness of pathologist Exc	Responsiveness of pathologist Good	Responsiveness of pathologist Avg	Responsiveness of pathologist Below Avg	Responsiveness of pathologist N/A
Are you familiar with the Cytopathologist	Are you familiar with the Cytopathologist Exc	Are you familiar with the Cytopathologist Good	Are you familiar with the Cytopathologist Avg	Are you familiar with the Cytopathologist Below Avg	Are you familiar with the Cytopathologist N/A
Adequacy of education information provided	Adequacy of education information provided Exc	Adequacy of education information provided Good	Adequacy of education information provided Avg	Adequacy of education information provided Below Avg	Adequacy of education information provided N/A
Quality of Yale Pathology Labs courier service	Quality of Yale Pathology Labs courier service Exc	Quality of Yale Pathology Labs courier service Good	Quality of Yale Pathology Labs courier service Avg	Quality of Yale Pathology Labs courier service Below Avg	Quality of Yale Pathology Labs courier service N/A
Courteousness/helpfulness of our Customer Service team (phone staff)	Courteousness/helpfulness of our Customer Service team (phone staff) Exc	Courteousness/helpfulness of our Customer Service team (phone staff) Good	Courteousness/helpfulness of our Customer Service team (phone staff) Avg	Courteousness/helpfulness of our Customer Service team (phone staff) Below Avg	Courteousness/helpfulness of our Customer Service team (phone staff) N/A
Efficiency and responsiveness of the account representatives	Efficiency and responsiveness of the account representatives Exc	Efficiency and responsiveness of the account representatives Good	Efficiency and responsiveness of the account representatives Avg	Efficiency and responsiveness of the account representatives Below Avg	Efficiency and responsiveness of the account representatives N/A
Overall experience with Yale Pathology Labs for cytopathology needs	Overall experience with Yale Pathology Labs for cytopathology needs Exc	Overall experience with Yale Pathology Labs for cytopathology needs Good	Overall experience with Yale Pathology Labs for cytopathology needs Avg	Overall experience with Yale Pathology Labs for cytopathology needs Below Avg	Overall experience with Yale Pathology Labs for cytopathology needs N/A

Other (please specify)

Question Title

* 3. Please answer the following of Yale Pathology Labs Surgical Pathology (Biopsy) service

	Exc	Good	Avg	Below Avg	N/A
Quality/reliability of biopsy results	Quality/reliability of biopsy results Exc	Quality/reliability of biopsy results Good	Quality/reliability of biopsy results Avg	Quality/reliability of biopsy results Below Avg	Quality/reliability of biopsy results N/A
Responsiveness of pathologist	Responsiveness of pathologist Exc	Responsiveness of pathologist Good	Responsiveness of pathologist Avg	Responsiveness of pathologist Below Avg	Responsiveness of pathologist N/A
Routine test turnaround times	Routine test turnaround times Exc	Routine test turnaround times Good	Routine test turnaround times Avg	Routine test turnaround times Below Avg	Routine test turnaround times N/A
Consistency of turnaround times	Consistency of turnaround times Exc	Consistency of turnaround times Good	Consistency of turnaround times Avg	Consistency of turnaround times Below Avg	Consistency of turnaround times N/A
Yale Pathology Labs Requisition form	Yale Pathology Labs Requisition form Exc	Yale Pathology Labs Requisition form Good	Yale Pathology Labs Requisition form Avg	Yale Pathology Labs Requisition form Below Avg	Yale Pathology Labs Requisition form N/A
Comprehensiveness of Final Report	Comprehensiveness of Final Report Exc	Comprehensiveness of Final Report Good	Comprehensiveness of Final Report Avg	Comprehensiveness of Final Report Below Avg	Comprehensiveness of Final Report N/A
Confidence in the pathologist diagnosis	Confidence in the pathologist diagnosis Exc	Confidence in the pathologist diagnosis Good	Confidence in the pathologist diagnosis Avg	Confidence in the pathologist diagnosis Below Avg	Confidence in the pathologist diagnosis N/A
Communication with a pathologist	Communication with a pathologist Exc	Communication with a pathologist Good	Communication with a pathologist Avg	Communication with a pathologist Below Avg	Communication with a pathologist N/A
Responsiveness of pathologist	Responsiveness of pathologist Exc	Responsiveness of pathologist Good	Responsiveness of pathologist Avg	Responsiveness of pathologist Below Avg	Responsiveness of pathologist N/A
Are you familair with the surgical pathologist	Are you familair with the surgical pathologist Exc	Are you familair with the surgical pathologist Good	Are you familair with the surgical pathologist Avg	Are you familair with the surgical pathologist Below Avg	Are you familair with the surgical pathologist N/A
Quality of Yale pathology's Labs' courier service	Quality of Yale pathology's Labs' courier service Exc	Quality of Yale pathology's Labs' courier service Good	Quality of Yale pathology's Labs' courier service Avg	Quality of Yale pathology's Labs' courier service Below Avg	Quality of Yale pathology's Labs' courier service N/A
Courteousness/helpfulness of our Customer Service team (phone staff)	Courteousness/helpfulness of our Customer Service team (phone staff) Exc	Courteousness/helpfulness of our Customer Service team (phone staff) Good	Courteousness/helpfulness of our Customer Service team (phone staff) Avg	Courteousness/helpfulness of our Customer Service team (phone staff) Below Avg	Courteousness/helpfulness of our Customer Service team (phone staff) N/A
Overall experience with Yale Pathology Labs for your biopsies	Overall experience with Yale Pathology Labs for your biopsies Exc	Overall experience with Yale Pathology Labs for your biopsies Good	Overall experience with Yale Pathology Labs for your biopsies Avg	Overall experience with Yale Pathology Labs for your biopsies Below Avg	Overall experience with Yale Pathology Labs for your biopsies N/A

Other (please specify)

Question Title

* 4. If Yale pathology labs was to offer a CME course in the area on cytology or gyn pathology would you be interested?

Yes

Other (please specify)

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* 5. Is your practice utilizing RELAY, our Yale Pathology Labs IT solution?

Yes

if not, why?

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* 6. If you are utilizing our RELAY system,How would you rate the features and convenience?

Excellent

Good

Average

Below Average

If your answer is average/below average, please tell us why.

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* 7. Is your practice utilizing the YNHH EPIC system?

the Yes

if not, do you intend to or why not?

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* 8. If your practice is utilizing the EPIC system, does it fit your office needs?

Yes

if not, why?

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* 9. Are you satisfied with the EPIC system?

Excellent

Good

Average

Below Average

If your answer is average/below average please explain.

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* 10. What do you like most about Yale Pathology Labs services?

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* 11. What do you like least about Yale Pathology Labs services?

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* 12. Would you recommend our service to another physician?

Yes

Comments

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* 13. Do our office hours fit your needs?

Yes

Comment

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* 14. What additional tests or features would you like us to offer?

About Your Practice

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* 15. How many patients does your office service per week?

0-50

50-100

100+

Question Title

* 16. What is your role in your office?

Physician

Office Manager

Nurse Practitioner

Office Staff

Other (please specify)

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* 17. Is Yale Pathology Labs the only reference lab your office uses for your Cytopathology (pap smears) and biopsies?

Yes

If "No", Why?

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* 18. Your Primary office location is which county (check one)

in New Haven

Hartford

Fairfield

New London

Middlesex

Other (please specify)

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* 19. Please provide additional suggestions or comments that may improve our laboratory service:

*Thank you!*
*We appreciate you taking the time for this survey to help us better serve you

Question Title

* 1. Please select what types of specimens your office sends to Yale Pathology Labs

Question Title

* 2. Please answer the following about Yale Pathology Labs Cytopathology (Pap Smear, FNA, etc.) Service

Question Title

* 3. Please answer the following of Yale Pathology Labs Surgical Pathology (Biopsy) service

Question Title

* 4. If Yale pathology labs was to offer a CME course in the area on cytology or gyn pathology would you be interested?

Question Title

* 5. Is your practice utilizing RELAY, our Yale Pathology Labs IT solution?

Question Title

* 6. If you are utilizing our RELAY system,How would you rate the features and convenience?

Question Title

* 7. Is your practice utilizing the YNHH EPIC system?

Question Title

* 8. If your practice is utilizing the EPIC system, does it fit your office needs?

Question Title

* 9. Are you satisfied with the EPIC system?

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* 10. What do you like most about Yale Pathology Labs services?

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* 11. What do you like least about Yale Pathology Labs services?

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* 12. Would you recommend our service to another physician?

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* 13. Do our office hours fit your needs?

Question Title

* 14. What additional tests or features would you like us to offer?

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* 15. How many patients does your office service per week?

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* 16. What is your role in your office?

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* 17. Is Yale Pathology Labs the only reference lab your office uses for your Cytopathology (pap smears) and biopsies?

Question Title

* 18. Your Primary office location is which county (check one)

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* 19. Please provide additional suggestions or comments that may improve our laboratory service:

Question Title

* 20. If you would like to hear from us about your comments, please provide your contact information below: (optional)