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This survey, which is run by PILAA (https://www.pilaa.co.uk), aims to find out what an 'inclusive welcome' (a welcome to a visitor attraction space that makes you feel included, invited, and that you belong there, irrespective of your background, or how you identify) by front of house staff would look like for as wide a swathe of the public as possible. We estimate that it will take around 5 to 10 minutes to fill in. Please write as much or as little as you like.

Unless you put your email address in the survey, you will remain anonymous, and if you do include your email address, it will be kept separate from your answers. All answers will be stored in accordance with GDPR. Please feel free to pass on this survey to anyone you like.

Thank you very much for your time and effort.

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* 1. Have you experienced a good welcome when entering a visitor attraction, museum, gallery, or associated space?

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* 2. If you answered yes in Q1, what made it so good and inclusive?

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* 3. When you first enter any of these types of spaces, what do you first notice or look to see?

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* 4. Have you ever not received a good welcome by staff at a visitor attraction, museum, gallery, or associated space?

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* 5. If you answered yes in Q4, what made it a bad experience?

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* 6. Have you ever not returned to any of these types of spaces because you did not receive an inclusive welcome by staff and if so, what changes would need to be made, for you to go back?

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* 7. What is your perception of front of house staff i.e. security officers, visitor experience attendants, invigilators, information help desks, ticketing? Please choose as many that apply and indicate which role(s) you are referring to.

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* 8. How would you describe your identity/identities? E.g. South Asian, white, black, neurodiverse, heterosexual, atheist, mixed-race, pansexual, disabled, over 50, non-binary (please list anything of importance to you)

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* 9. Would you be willing to attend an interview/focus group on this subject? There will be renumeration for this, possibly involving the opportunity to attend PILAA training and to receive a certificate. If so, please include your email address.

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