Your Way Home Annual Client Feedback Survey for 2025 The purpose of this survey is to learn about Your Way Home clients’ experiences with services, accessing services, and service delivery in 2025. All participants will also be asked for demographic data, and can choose not to answer in any demographic category. The survey will close on February 27th, 2026. Question Title * 1. How long have you lived in Montgomery County? Less than a year 1-5 years 6-10 years 11-20 years 21 or more years Question Title * 2. Are you currently Housed or Unhoused? (Examples of being unhoused include: living outside, in shelter, in a car, or in transitional housing.) Housed - living in my own unit Housed - living with friends or family Unhoused - living in shelter or transitional housing Unhoused - living outside Question Title * 3. How long did your most recent experience of being homeless last? Currently unhoused 6 months or less 7 months to a year 1 to 5 years More than 5 years Not Applicable Question Title * 4. What type of homeless services did you seek with Your Way Home? Check all that apply Shelter Housing Basic Needs (showers, storage, meals, etc.) Substance Use (alcohol or drug rehab) Code Blue/Warming Shelter Mental health Employment Benefit Enrollment Veterans Aid Code Red (Extreme Heat) Other (please specify) Question Title * 5. What Your Way Home Montgomery County programs were you enrolled in during 2025? Check all that apply Your Way Home Helpline Street Outreach Veterans Outreach Emergency Shelter Rapid Rehousing Domestic Violence Shelter/Services Permanent Supportive Housing Eviction Prevention (EPIC) Code Blue Shelter Other (please specify) Question Title * 6. How would you rate the following Your Way Home Services in Montgomery County? Poor Fair Good Excellent I was not enrolled in this program Street Outreach Street Outreach Poor Street Outreach Fair Street Outreach Good Street Outreach Excellent Street Outreach I was not enrolled in this program Veterans Outreach Veterans Outreach Poor Veterans Outreach Fair Veterans Outreach Good Veterans Outreach Excellent Veterans Outreach I was not enrolled in this program Emergency Shelters Emergency Shelters Poor Emergency Shelters Fair Emergency Shelters Good Emergency Shelters Excellent Emergency Shelters I was not enrolled in this program Rapid Rehousing Rapid Rehousing Poor Rapid Rehousing Fair Rapid Rehousing Good Rapid Rehousing Excellent Rapid Rehousing I was not enrolled in this program Permanent Supportive Housing Permanent Supportive Housing Poor Permanent Supportive Housing Fair Permanent Supportive Housing Good Permanent Supportive Housing Excellent Permanent Supportive Housing I was not enrolled in this program Your Way Home Helpline Your Way Home Helpline Poor Your Way Home Helpline Fair Your Way Home Helpline Good Your Way Home Helpline Excellent Your Way Home Helpline I was not enrolled in this program Emergency Prevention and Intervention Coalition (EPIC) Emergency Prevention and Intervention Coalition (EPIC) Poor Emergency Prevention and Intervention Coalition (EPIC) Fair Emergency Prevention and Intervention Coalition (EPIC) Good Emergency Prevention and Intervention Coalition (EPIC) Excellent Emergency Prevention and Intervention Coalition (EPIC) I was not enrolled in this program Code Blue Shelter Code Blue Shelter Poor Code Blue Shelter Fair Code Blue Shelter Good Code Blue Shelter Excellent Code Blue Shelter I was not enrolled in this program Domestic Violence Shelter/Services Domestic Violence Shelter/Services Poor Domestic Violence Shelter/Services Fair Domestic Violence Shelter/Services Good Domestic Violence Shelter/Services Excellent Domestic Violence Shelter/Services I was not enrolled in this program Question Title * 7. Did your Your Way Home service provider(s) connect you with any of the following services? (Select all that apply) Health Insurance Public Welfare Benefits Job Training Healthcare Services Low Income Housing/Senior Housing Applications Legal Aid ID and Government Documents Social Security Child Care Services Mental Healthcare Substance Abuse Treatment Domestic Violence Safety Planning I needed help but didn't receive it I did not need help Question Title * 8. If you had an issue with your landlord, did your Your Way Home service provider help you resolve it? Yes, please explain below No I do not have a landlord/I had no issues with my landlord Please explain Question Title * 9. Do you believe you experienced any form of unfair treatment from Your Way Home service providers based on any of the following? (Check all that apply) If yes, please provide further details below. Race Sex Color Familial Status and/or Family Size/Composition Age Pets Disability Religious beliefs National Origin Sources of Income I do not believe I experienced discrimination Prefer not to answer Other Please Explain Question Title * 10. If applicable, were there any difficulties that prevented you from connecting with or having access to Your Way Home services (i.e. trouble finding transportation, difficulty locating paperwork such as ID, trouble accessing a phone, etc.)? Question Title * 11. How did you hear about this survey? If you received this survey from a Your Way Home agency, please provide the name below. Question Title * 12. Do you feel like your caseworker or service provider was able to help you end your homelessness? Yes No Unsure Question Title * 13. OPTIONAL: What is your race? (Check all which apply) White Black or African American Middle Eastern or North African American Indian, Alaska Native, or Indigenous Asian or Asian American Native Hawaiian or other Pacific Islander Prefer Not to Answer Other (please specify) Question Title * 14. OPTIONAL: What is your sex? Male Female Self-Described Prefer not to answer Question Title * 15. OPTIONAL: What is your age range? 18-24 25-41 42-57 58-67 68-76 77-94 95-100+ Prefer Not To Answer Question Title * 16. OPTIONAL: Have you ever served in the United States military? Yes No Prefer Not To Answer Question Title * 17. OPTIONAL: What is the primary language spoken in your home? English Spanish Korean Russian Arabic (Modern Standard) Tigrinya Other (please specify) Question Title * 18. Any additional feedback, recommendations, or shout-outs: Question Title * 19. Optional (you are not required to provide this information, and this survey can be done anonymously): Name Email Address Phone Number Done