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iO Member Satisfaction Survey 2025
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1.
First name
2.
Last name
3.
Email address
4.
iO Membership number
5.
How long have you been a member of the iO?
Less than 1 year
1 - 4 years (incl.)
5 - 9 years (incl.)
10+ years
6.
What was your main reason for joining the iO?
To be a part of a community
For Osteopathy Today magazine
For the high-quality insurance
For the CPD opportunities
To keep abreast of what's happening in the profession
To invest in the work of the iO - to support, unite, promote, and develop the profession
To defend me in case of a complaint
To have access to iO advice, guidance and support when I need it
Other (please specify)
7.
Which of the following best represents your view of the iO?
The iO is a union for osteopaths dedicated to protecting members
The iO is the professional body in osteopathy dedicated to supporting, promoting, uniting and developing the profession
The iO is a training and CPD provider for osteopaths
Other (please specify)
8.
Overall, how do you rate the quality of communication that you receive from the iO?
Excellent
Good
Fair
Poor
Very poor
If poor or very poor please tell us why?
9.
How would you rate the quality of the following?
Excellent
Good
Fair
Poor
Very poor
Not used/read in the last 12 months
Response to telephone enquiries
Excellent
Good
Fair
Poor
Very poor
Not used/read in the last 12 months
Response to email enquiries
Excellent
Good
Fair
Poor
Very poor
Not used/read in the last 12 months
iO Email newsletters
Excellent
Good
Fair
Poor
Very poor
Not used/read in the last 12 months
News stories on the website
Excellent
Good
Fair
Poor
Very poor
Not used/read in the last 12 months
Social media (Facebook, LinkedIn, etc.)
Excellent
Good
Fair
Poor
Very poor
Not used/read in the last 12 months
Osteopathy Today Magazine
Excellent
Good
Fair
Poor
Very poor
Not used/read in the last 12 months
10.
What are your primary sources for obtaining news and information from the iO? (Please select your top two choices)
iO Email newsletter
News stories of the website
Social media (Facebook, LinkedIn, etc.)
Osteopathy Today Magazine
iO Members Zone - online resources and advice
11.
What would be your preferred method of communication when hearing from us? (Please select your top two choices)
Email
Social media
SMS/Text
Broadcast channels (e.g Whats App)
Printed materials (e.g letter or magazine)
Other (please specify)
12.
How would you rate the following membership services and benefits?
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
Osteopathy Today Magazine
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
Professional Liability Insurance
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
CPD and clinical articles
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
Webinars and video library
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
Resources for running your practice, e.g GDPR, Health & Safety policies, associate agreements etc
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
In-person CPD events (e.g. Roadshows and Convention)
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
Contacted the iO team for support or advice on a specific matter (by phone, email or other direct contact method)
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
Publications about osteopathy (for health professionals and the public)
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
Marketing toolkits
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
Online jobs board
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
Peer review and objective activity support
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
Find an osteopath directory
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
Advertising opportunities
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
Events calendar
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
Mentoring Platform
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
Research and reports e.g Quality in Osteopathic Practice, Quick guide to osteopathy report
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
Support to access NHS roles or engage with NHS professionals
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
24-hour Abbey legal helpline (those with iO insurance)
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
Other insurance services (i.e. income protection, entity cover .)
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
None of these
Excellent
Good
Fair
Poor
Very Poor
Not used in the last 12 months
13.
Are there any additional services you would find valuable as part of your membership?
14.
Concerning value for money, how would you rate your membership?
Excellent
Good
Fair
Poor
Very poor
15.
Overall, how satisfied are you with your iO Membership?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
If dissatisfied or very dissatisfied, please tell us why?
16.
Did you know the iO has a charitable arm called the Osteopathic Foundation (oF)?
Yes
No
17.
Since 2021, the oF has distributed over £1 million of support to research and education projects to develop our profession. Would you consider donating to the oF?
Yes
No
18.
How likely is it that you would recommend iO Membership to a friend or colleague?
Very likely
Likely
Neutral
Unlikely
Very unlikely
If unlikely or very unlikely, please tell us why?
19.
Do you have any other comments or views you wish to share about your membership?
