Customer Satisfaction Survey Please answer the following questions, based on your experience at River City Ford Collision Centre. Question Title * 1. Customer's name First Name Last Name Question Title * 2. Please enter the RO# as indicated in your letter/email. Question Title * 3. Based only on this visit, how satisfied were you with: Completely Satisfied Very Satisfied Fairly Well Satisfied Somewhat Dissatisfied Very Dissatisfied A. Your overall Body Shop experience A. Your overall Body Shop experience Completely Satisfied A. Your overall Body Shop experience Very Satisfied A. Your overall Body Shop experience Fairly Well Satisfied A. Your overall Body Shop experience Somewhat Dissatisfied A. Your overall Body Shop experience Very Dissatisfied B. Ability to schedule an appointment when wanted. B. Ability to schedule an appointment when wanted. Completely Satisfied B. Ability to schedule an appointment when wanted. Very Satisfied B. Ability to schedule an appointment when wanted. Fairly Well Satisfied B. Ability to schedule an appointment when wanted. Somewhat Dissatisfied B. Ability to schedule an appointment when wanted. Very Dissatisfied C. Vehicle being ready when promised. C. Vehicle being ready when promised. Completely Satisfied C. Vehicle being ready when promised. Very Satisfied C. Vehicle being ready when promised. Fairly Well Satisfied C. Vehicle being ready when promised. Somewhat Dissatisfied C. Vehicle being ready when promised. Very Dissatisfied D. Cleanliness of your vehicle. D. Cleanliness of your vehicle. Completely Satisfied D. Cleanliness of your vehicle. Very Satisfied D. Cleanliness of your vehicle. Fairly Well Satisfied D. Cleanliness of your vehicle. Somewhat Dissatisfied D. Cleanliness of your vehicle. Very Dissatisfied Question Title * 4. While your vehicle was in the shop, were you informed of the progress of the work? Yes No Question Title * 5. Was the quality of the work performed to your satisfaction? Yes No If no, please comment. Question Title * 6. Would you recommend our Body Shop as a place to do business? Yes No If no, please comment. Question Title * 7. Why did you choose our Body Shop for your repairs? (Please check all that apply) Price Location Internet Search/Website Social Media Reputation Prior Service Experience Prior Body Shop Experience Referral Other (please specify) Question Title * 8. Additional Comments Question Title * 9. Please verify your email address below. Thank you for your feedback! Question Title Grant HaggertyBody Shop ManagerCollision CentreRiver City Ford Done
