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Does the Australian Medicare Benefits Schedule Hotline Support help you?

Does Medicare help you bill correctly?

Thank you for completing this important 5 minute survey.

We are concerned about the level and quality of support healthcare practices receive from the Australian Government when seeking Medicare item number interpretations. The consequences of not complying result in severe penalties and practice uncertainty.

We would like to know if it is fair, open and transparent.

We will publish the results in our Business of Healthcare blog at
https://thebusinessofhealthcare.com.au. You can find further information about this topic here. 

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Finally, we will write to the Federal Health Minister if the results are impacting on patient care.

Please share this survey with your colleagues. All information is de-identified and confidential see our Privacy policy.

Health and Life have produced this survey and research pro bono in the interest of improving patient safety. 

References:



Contact Information:
CEO and Founder
Email address: pa@healthandlife.com.au
Phone: 1800 077 222


1.Firstly, what is your role?
2.How many years have you been working in your role?
3.What is the average wait time for a clear and consistent answer by phone or in writing? 

4.Do you think Medicare provides clear, accurate, consistent and Medicare audit reliable information?

5.How long have you experienced a problem with Medicare support?
6.What Medicare authorised audit proof 'clinically relevant' guidelines do you use?
7.Do you think it is fair healthcare workers are prosecuted for not complying with non-existent or unclear "clinically relevant" and commonly agreed peer-reviewed standards that may not have been published?

Currently little or no up to date, consistent and centralised national or international standards exist See British Medical Journal of Australia, Volume 7, Issue 10, STANDING Collaboration: a study protocol for developing clinical standards
8.Do you think it is appropriate to report a provider without consulting them for inappropriate billing that does not meet 'clinically relevant' standards?
9.Does the uncertainty of Medicare rules and audit activity affect the care that you provide to patients?
10.Should there be internationally centralised access to peer-reviewed, commonly agreed clinically relevant standards that you can rely on?
11.Do you think it is the primary role of the healthcare professional bodies or the Government to set, teach and enforce clinical and ethical standards?
12.Other Comments 

Thank you for completing this survey.
Current Progress,
0 of 12 answered
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