New Survey

Question Title

* 1. What service(s) did we provide for you?

Tow

Recovery or winch-out (winching your vehicle back onto the road)

Accident response

Lock-out

Jump-start

Tire change

Impound

Other (please specify) or comment

Question Title

* 2. How did you learn about us?

Prior use

Motor club or insurance company (Please specify)

Yellow pages in phonebook (Please specify which book)

Search on Google (Please specify search terms)

An on-line directory (Please specify)

Troopers referred you or called us for you

Local person

Travel guide (Please specify)

An app on your phone or tablet (Please specify)

Other (please specify) or comment

Question Title

* 3. Overall, how satisfied or dissatisfied are you with Parks Highway Service & Towing?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 4. How would you rate the value of the service?

Excellent

Above average

Average

Below average

Poor

Question Title

* 5. How likely is it that you would recommend Parks Highway Service & Towing to a friend or colleague?

Not at all likely

Extremely likely

Question Title

* 6. How likely are you to use our services again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

Comments

Question Title

* 7. If you dealt with a motor club or dispatching service, please rate them:

	Completely satisfied	Somewhat satisfied	Neutral	Somewhat dissatisfied	Very dissatisfied	N/A
Amount of time on the phone	Amount of time on the phone Completely satisfied	Amount of time on the phone Somewhat satisfied	Amount of time on the phone Neutral	Amount of time on the phone Somewhat dissatisfied	Amount of time on the phone Very dissatisfied	Amount of time on the phone N/A
Comments
Ease of explaining what you needed and where you were	Ease of explaining what you needed and where you were Completely satisfied	Ease of explaining what you needed and where you were Somewhat satisfied	Ease of explaining what you needed and where you were Neutral	Ease of explaining what you needed and where you were Somewhat dissatisfied	Ease of explaining what you needed and where you were Very dissatisfied	Ease of explaining what you needed and where you were N/A
Comments
Courtesy of call taker	Courtesy of call taker Completely satisfied	Courtesy of call taker Somewhat satisfied	Courtesy of call taker Neutral	Courtesy of call taker Somewhat dissatisfied	Courtesy of call taker Very dissatisfied	Courtesy of call taker N/A
Comments
Accuracy of estimated time of arrival	Accuracy of estimated time of arrival Completely satisfied	Accuracy of estimated time of arrival Somewhat satisfied	Accuracy of estimated time of arrival Neutral	Accuracy of estimated time of arrival Somewhat dissatisfied	Accuracy of estimated time of arrival Very dissatisfied	Accuracy of estimated time of arrival N/A
Comments
Follow up contact	Follow up contact Completely satisfied	Follow up contact Somewhat satisfied	Follow up contact Neutral	Follow up contact Somewhat dissatisfied	Follow up contact Very dissatisfied	Follow up contact N/A
Comments

Question Title

* 8. How would you rate Parks Highway Service & Towing?

	Completely Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Courtesy and professionalism of person on the phone	Courtesy and professionalism of person on the phone Completely Satisfied	Courtesy and professionalism of person on the phone Somewhat Satisfied	Courtesy and professionalism of person on the phone Neutral	Courtesy and professionalism of person on the phone Somewhat Dissatisfied	Courtesy and professionalism of person on the phone Very Dissatisfied
Timeliness of arrival	Timeliness of arrival Completely Satisfied	Timeliness of arrival Somewhat Satisfied	Timeliness of arrival Neutral	Timeliness of arrival Somewhat Dissatisfied	Timeliness of arrival Very Dissatisfied
Driver's appearance and courtesy	Driver's appearance and courtesy Completely Satisfied	Driver's appearance and courtesy Somewhat Satisfied	Driver's appearance and courtesy Neutral	Driver's appearance and courtesy Somewhat Dissatisfied	Driver's appearance and courtesy Very Dissatisfied
Acknowledgement/greeting	Acknowledgement/greeting Completely Satisfied	Acknowledgement/greeting Somewhat Satisfied	Acknowledgement/greeting Neutral	Acknowledgement/greeting Somewhat Dissatisfied	Acknowledgement/greeting Very Dissatisfied
Identification on driver's uniform and/or vehicle	Identification on driver's uniform and/or vehicle Completely Satisfied	Identification on driver's uniform and/or vehicle Somewhat Satisfied	Identification on driver's uniform and/or vehicle Neutral	Identification on driver's uniform and/or vehicle Somewhat Dissatisfied	Identification on driver's uniform and/or vehicle Very Dissatisfied
Truck's appearance and comfort	Truck's appearance and comfort Completely Satisfied	Truck's appearance and comfort Somewhat Satisfied	Truck's appearance and comfort Neutral	Truck's appearance and comfort Somewhat Dissatisfied	Truck's appearance and comfort Very Dissatisfied
Operator's skill and care of your vehicle	Operator's skill and care of your vehicle Completely Satisfied	Operator's skill and care of your vehicle Somewhat Satisfied	Operator's skill and care of your vehicle Neutral	Operator's skill and care of your vehicle Somewhat Dissatisfied	Operator's skill and care of your vehicle Very Dissatisfied
Operator's reassurances and effective communication with you	Operator's reassurances and effective communication with you Completely Satisfied	Operator's reassurances and effective communication with you Somewhat Satisfied	Operator's reassurances and effective communication with you Neutral	Operator's reassurances and effective communication with you Somewhat Dissatisfied	Operator's reassurances and effective communication with you Very Dissatisfied
Arrangements made for tow destination	Arrangements made for tow destination Completely Satisfied	Arrangements made for tow destination Somewhat Satisfied	Arrangements made for tow destination Neutral	Arrangements made for tow destination Somewhat Dissatisfied	Arrangements made for tow destination Very Dissatisfied
If a tow, satisfaction with service at destination	If a tow, satisfaction with service at destination Completely Satisfied	If a tow, satisfaction with service at destination Somewhat Satisfied	If a tow, satisfaction with service at destination Neutral	If a tow, satisfaction with service at destination Somewhat Dissatisfied	If a tow, satisfaction with service at destination Very Dissatisfied
Payment arrangements	Payment arrangements Completely Satisfied	Payment arrangements Somewhat Satisfied	Payment arrangements Neutral	Payment arrangements Somewhat Dissatisfied	Payment arrangements Very Dissatisfied
Meeting or exceeding your expectations	Meeting or exceeding your expectations Completely Satisfied	Meeting or exceeding your expectations Somewhat Satisfied	Meeting or exceeding your expectations Neutral	Meeting or exceeding your expectations Somewhat Dissatisfied	Meeting or exceeding your expectations Very Dissatisfied

Please comment

Question Title

* 9. Who paid for the services?

Yourself or other individual in your party

Employer/company who owns the vehicle

Motor club or insurance company (Please specify below)

Body shop or dealership (Please specify below)

Other (Please specify below)

Comments

Question Title

* 1. What service(s) did we provide for you?

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* 2. How did you learn about us?

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* 3. Overall, how satisfied or dissatisfied are you with Parks Highway Service & Towing?

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* 4. How would you rate the value of the service?

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* 5. How likely is it that you would recommend Parks Highway Service & Towing to a friend or colleague?

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* 6. How likely are you to use our services again?

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* 7. If you dealt with a motor club or dispatching service, please rate them:

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* 8. How would you rate Parks Highway Service & Towing?

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* 9. Who paid for the services?

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* 10. Please tell us about youself. (Check all appropriate boxes)