* 1. What service(s) did we provide for you?

* 2. How did you learn about us?

* 3. Overall, how satisfied or dissatisfied are you with Parks Highway Service & Towing?

* 4. How would you rate the value of the service?

* 5. How likely is it that you would recommend Parks Highway Service & Towing to a friend or colleague?

Not at all likely
Extremely likely

* 6. How likely are you to use our services again?

* 7. If you dealt with a motor club or dispatching service, please rate them:

  Completely satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied N/A
Amount of time on the phone
Ease of explaining what you needed and where you were
Courtesy of call taker
Accuracy of estimated time of arrival
Follow up contact

* 8. How would you rate Parks Highway Service & Towing?

  Completely Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Courtesy and professionalism of person on the phone
Timeliness of arrival
Driver's appearance and courtesy
Acknowledgement/greeting
Identification on driver's uniform and/or vehicle
Truck's appearance and comfort
Operator's skill and care of your vehicle
Operator's reassurances and effective communication with you
Arrangements made for tow destination
If a tow, satisfaction with service at destination
Payment arrangements
Meeting or exceeding your expectations

* 9. Who paid for the services?

* 10. Please tell us about youself. (Check all appropriate boxes)

T