Firmus Advisory is conducting a Customer Satisfaction Study of Ghana’s Banking Sector and we will love your opinion. We assure you that all your opinions shared will be used anonymously and only for research purposes. In addition to your opinion, we would like to collect some personal information about you such as your age, education and state of residence to help with our analysis. We will securely store this data for a three year period as the results of the survey are used by stakeholders to improve the banking practices in relation to customer service. We respect your trust and will protect your privacy, and therefore we will not sell or share your personal data with any third party.
If you have any questions or change your mind, contact us at
Thank you for participating in this study.
25% of survey complete.