The purpose of this consultation is to understand your experience and/or knowledge of diverse communities and how we can improve access to culturally responsive mental health services/support.
This will inform a discussion paper that expresses the views of service providers, policy makers and individuals with lived experience.
All information provided here will be deidentified.
Your permission will be sought should ECCV wish to publish a case study and/or use specific quotes.
This survey should take about 45 min of your time.
Thank you for your support and time. 

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* 1. Please tell us a bit about yourself and your experience accessing mental health services?

Here are some prompts to consider:
·       How have you utilised your lived experience to support and advocate for multicultural and diverse communities (if relevant: in a peer work role)?

·       Are there specific communities you support?

·       What type of support / information do they seek?

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* 2. In your experiences, what do you believe is needed to improve service provision and access to mental health for diverse communities?

Here are some prompts to consider:
·       What were your experience and challenges you faced in accessing services? What could have been done differently to address your needs?  

·       What do you believe are the most common challenges for diverse communities in accessing mental health services?

·       How do you think these challenges could be addressed? Do you have any examples of good practice?

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* 3. What were your experience of accessing information about available mental health services and supports?

Here are some prompts to consider:

·       Did you receive information from: Health services including GP; Community organisations; Family and friends; Members of community; social media or online; other?

·       In your experience, how can mental health services ensure they reach multicultural communities?

 

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* 4. What are your thoughts on the workforce and what is required to improve service and system issues which impact diverse communities?

Here are some prompts to consider:
·       Lived experience staff, organisation, and sector development needs? Do you have any suggestions or examples of how this may occur in practice?

·       (if relevant) What can organisation have in place that will enable it to respond to the mental health service needs of multicultural communities? How can organisations monitor or assess service provision and resource development?

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* 5. What is your understanding and perspective of what cultural safety and inclusive service looks like?

Here are some prompts to consider:

·       In your experience, how can services ensure cultural safety and inclusiveness?

·       How can organisations ensure that models of care are not one size fits all for multicultural consumers?

·       What do you think is a practical way to monitor access to and use of services by the multicultural and diverse community?

·       Does your organisation / Do you have any examples of systems or processes that enable culturally safe and inclusive service provision? (Can you share an example of best practice?)

·       In regard to staff recruitment and retention challenges, what are your thoughts on how this can be addressed?

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* 6. Do you have the capacity to engage in co-design and other system reform activities that aim to address consumer and system barriers to provision of culturally responsive mental health services/support?

Here are some prompts to consider:
What would be helpful to enable participation in these activities?

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* 7. Any other feedback?

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* 8. Please provide your name, role and the organisation you represent. Please be assured, none of these details will be made public.

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* 9. Gender

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* 10. Which age bracket do you come under?

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