Telecoms Fraud and Revenue Assurance 2018 This survey has 16 questions, it should take you 3-4 minutes to complete. Thank you in advance for your participation. OK Question Title * 1. What is your job function? Fraud Revenue Assurance Fraud and Revenue Assurance Legal Other (please specify) OK Question Title * 2. How do your fraud and revenue assurance departments interact? They are fully combined They have separate reporting structures Partial collaboration OK Question Title * 3. Do you think fraud and revenue assurance functions benefit from working collaboratively? Yes No Please explain your answer OK Question Title * 4. How many people does your fraud and/or revenue assurance department have? <20 20-50 50-100 100-150 150+ OK Question Title * 5. What percentage of your annual budget do you expect to spend on fraud prevention methods in the next 12 months? <5% 5-10% 10-15% 15-20% 20%+ OK Question Title * 6. What is your key priority in terms of fraud prevention? IRSF Subscription fraud/Identity theft Phishing SIMBOX fraud Bypass fraud PBX/Voicemail systems Credit Card Fraud OTT Fraud Other (please specify) OK Question Title * 7. What is your number one financial leakage? Fraud Large customer base Mass transaction Product catalogue complexity Process and IT complexity Involvement of multiple third parties OK Question Title * 8. What does the industry need the most moving forwards? A more comprehensive legal framework Higher awareness and education about fraud and RA throughout the company (training) Collaboration between Fraud and RA Real-time fraud detection solutions Other (please specify) OK Question Title * 9. What is the most effective fraud detection and/or prevention method? Big data analytics Machine learning AI Educating staff on security and the ramifications Monitor PBX activities Security software OK Question Title * 10. In one sentence, what do you think will be the next big fraud trend in the future? OK Question Title * 11. What is the single greatest challenge you are currently facing in your role? Customer demands new technology and that results in new fraud origins Detection rather than prevention Raising awareness of function/Misunderstanding of function Regulatory challenges Legal remedies Customer acquisition EU roaming regulation Subscription fraud IRSF Incorrect data entry OK Question Title * 12. What would help you overcome these challenges? Receiving more information about regulation requirements Awareness and training in new trends Finding the right external solution providers Open communication between operators Seeing ROI from current initiatives/projects Learning from others who have done this already OK Question Title * 13. What is stopping you from overcoming these challenges? Regulation Cost Lack of solutions Lack of knowledge Risk Other (please specify) OK Question Title * 14. What is the most important factor when considering an external provider? Cost Customer Service Reputation Locality Accessibility Product OK Question Title * 15. Would you be interested in participating in Telecoms Fraud and Revenue Assurance 2018? Yes, as a speaker Yes, as a delegate Yes, as a media partner Yes, as a sponsor Not sure, please can you send me additional information Not interested OK Question Title * 16. Great, please complete your contact details so we can send you the information requested: Name Company Job Title Email Phone number OK DONE