Survey on Covid-19: How are you coping?

Supporting our members during the pandemic

The Institute of Export & International Trade is asking you, our members, to tell us about your experiences of the COVID-19 pandemic and hopes on recovering from this tumultuous period.

The responses will inform our representations to government to get more support for importers and exporters as well as helping the IOE&IT tailor its services to you at this critical time.

We estimate the survey will take 10-12 minutes to complete.

All data will be anonymised, though we do ask you to identify yourself for verification and analytical purposes, and so that we can enter you into a prize draw to win an Apple iPad 10.2" (2019) 32GB in Silver/Grey.

Sections:
A.    About you (your identity will be kept confidential)
B.     Adapting to the COVID-19 crisis
C.     Government support
D. Business confidence
E.     IOE&IT support for members

F. IOE&IT membership

A. About you

Question Title

* 1. Please tick the box or boxes that best describe your business:

Manufacturer importer

Manufacturer exporter

Freight forwarder

Customs agent

Other (please specify)

Question Title

* 2. What sector(s) do you operate in:

Construction

Government/public sector

Oil and Gas

Government

Healthcare

Manufacturing

Wholesale and Retail

Transport & Logistics

Education

Other (please specify)

Question Title

* 3. Please tell us (in confidence):

1: Name:

2: Email:

3: Telephone:

4: Company:

5: Job role:

B. Adapting to the COVID-19 crisis

Question Title

* 4. How would you gauge the impact of the COVID-19 outbreak on your business to date?

Major impact – ie, significant disruption to business operations

Some impact – ie, some changes required

No real impact – primary business as usual

Question Title

* 5. Are you still exporting or importing during the pandemic and lockdown?

Yes, and more

Yes, but less

Not at the moment

I don't import or export

Question Title

* 6. Have you experienced any of the following?

delays at customs

cash flow issues

staff off sick

decline in demand

rise in price of freight transport

rising cost of storage in UK warehouses

delays in supply to customer as a result of delivery service delays

end customer not available to take delivery of the goods

boost in demand

rising prices for your goods/services

Other (please specify)

Question Title

* 7. Are you working from home?

Yes – completely

Yes – partially

Question Title

* 8. What adaptations has your business made during the pandemic lockdown?

remote working

reduced production

furloughed staff

laid off staff

moved our services online

reduced exports

reduced imports

rehomed manufacturing to UK away from overseas

downsized product/service range

Other (please specify)

C. Government support

Question Title

* 9. Have you tried to access any of the government’s support schemes?

Yes, and I have accessed support

Yes, but I didn’t manage to access the support

Not yet tried

Not needed

Question Title

* 10. If you answered yes to the previous question, how easy have you found the schemes to access? (1- not easy at all, 5- really easy)

	1	2	3	4	5
Coronavirus Business Interruption Loan Scheme	Coronavirus Business Interruption Loan Scheme 1	Coronavirus Business Interruption Loan Scheme 2	Coronavirus Business Interruption Loan Scheme 3	Coronavirus Business Interruption Loan Scheme 4	Coronavirus Business Interruption Loan Scheme 5
Coronavirus Job Retention Scheme	Coronavirus Job Retention Scheme 1	Coronavirus Job Retention Scheme 2	Coronavirus Job Retention Scheme 3	Coronavirus Job Retention Scheme 4	Coronavirus Job Retention Scheme 5
Deferring VAT	Deferring VAT 1	Deferring VAT 2	Deferring VAT 3	Deferring VAT 4	Deferring VAT 5
Statutory Sick Pay relief package for small and medium sized businesses	Statutory Sick Pay relief package for small and medium sized businesses 1	Statutory Sick Pay relief package for small and medium sized businesses 2	Statutory Sick Pay relief package for small and medium sized businesses 3	Statutory Sick Pay relief package for small and medium sized businesses 4	Statutory Sick Pay relief package for small and medium sized businesses 5
12-month business rates holiday for all retail, hospitality, leisure and nursery businesses in England	12-month business rates holiday for all retail, hospitality, leisure and nursery businesses in England 1	12-month business rates holiday for all retail, hospitality, leisure and nursery businesses in England 2	12-month business rates holiday for all retail, hospitality, leisure and nursery businesses in England 3	12-month business rates holiday for all retail, hospitality, leisure and nursery businesses in England 4	12-month business rates holiday for all retail, hospitality, leisure and nursery businesses in England 5
Small business grant funding of £10,000 for all business in receipt of small business rate relief or rural rate relief	Small business grant funding of £10,000 for all business in receipt of small business rate relief or rural rate relief 1	Small business grant funding of £10,000 for all business in receipt of small business rate relief or rural rate relief 2	Small business grant funding of £10,000 for all business in receipt of small business rate relief or rural rate relief 3	Small business grant funding of £10,000 for all business in receipt of small business rate relief or rural rate relief 4	Small business grant funding of £10,000 for all business in receipt of small business rate relief or rural rate relief 5
Covid-19 Corporate Financing Facility	Covid-19 Corporate Financing Facility 1	Covid-19 Corporate Financing Facility 2	Covid-19 Corporate Financing Facility 3	Covid-19 Corporate Financing Facility 4	Covid-19 Corporate Financing Facility 5
HMRC Time To Pay Scheme	HMRC Time To Pay Scheme 1	HMRC Time To Pay Scheme 2	HMRC Time To Pay Scheme 3	HMRC Time To Pay Scheme 4	HMRC Time To Pay Scheme 5
The Bounce Back Loans Scheme	The Bounce Back Loans Scheme 1	The Bounce Back Loans Scheme 2	The Bounce Back Loans Scheme 3	The Bounce Back Loans Scheme 4	The Bounce Back Loans Scheme 5

Question Title

* 11. Does your company use Customs Special Procedures?

Yes

Question Title

* 12. If so, which ones?

Question Title

* 13. Were you aware the government has eased conditions for applying for Customs Special Procedures?

Yes

Question Title

* 14. On a scale of 0 to 100, is government doing enough to facilitate trade at this moment?

[scale 0-100 where 0 is defined as ‘Government isn’t doing enough’ to 100 defined as ‘Government has done all it can to prioritise international trade’, single selection]

100

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 15. What else could government do to facilitate trade during the pandemic?

D. Business confidence

Question Title

* 16. How has your turnover during the COVID-19 pandemic been affected so far:

Unaffected/no difference

Grown

Is lower than normal

Has reduced considerably

Question Title

* 17. Do you anticipate your business to grow or shrink in the short term, ie in the next three months?

Grow

Shrink

No difference

Question Title

* 18. Overall, in what state do you anticipate your business will emerge from the COVID-19 crisis?

Grow

No difference

Shrink

We may not be still in business after the crisis passes

Please elaborate on your answer

Question Title

* 19. How ready is your business for full Brexit when the transition period ends on 31 December 2020?

Ready

Almost Ready

Not at all ready

Not sure what 'ready' means

Please elaborate on your answer

E. IOE&IT support for members

Question Title

* 20. Have you used any of the IOE&IT’s online services during the crisis?

Yes

Question Title

* 21. How have you found them?

Very useful

Useful

Quite useful

Not useful

Weren't aware of them

Please elaborate on your answer

Question Title

* 22. Which of the following IOE&IT services have you accessed during the outbreak?

online training

UK Customs Academy

surgeries, helpline

online library

members’ area

masterclass webinars

Open to Export

Daily Update e-bulletin

Other (please specify)

Question Title

* 23. Are you aware of the HMRC’s grants for IOE&IT training in export/import skills?

Yes, and my business has accessed the HMRC grant(s)

Yes, but we haven’t accessed the HMRC grant(s)

Question Title

* 24. Has working from home encouraged you to do online training?

Yes

Not sure

Question Title

* 25. Have the HMRC grants encouraged you to do online training and qualifications?

Yes

No, as we weren’t aware of the HMRC grants

Not sure

Question Title

* 26. What topics should the IOE&IT be covering in its online training during the crisis?

F. IOE&IT membership

Question Title

* 27. Which of the following membership benefits are of most help during the outbreak?

Technical helpline

Free masterclass webinars

Discounts on training

Professional recognition

CPD programme

Daily Update e-bulletin

Online library

Job board

Question Title

* 28. What else could the IOE&IT do or do more to support you during this period?

Question Title

* 29. How would you rate the IOE&IT’s response to the crisis so far?

1-poor

5-very good

Please elaborate on your answer

Thank you for taking part.
Your responses will inform our representations to government to get more support for international trade and help the IOE&IT tailor its services to you at this critical time.

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100% of survey complete.

Survey on Covid-19: How are you coping?

Question Title

* 1. Please tick the box or boxes that best describe your business:

Question Title

* 2. What sector(s) do you operate in:

Question Title

* 3. Please tell us (in confidence):

Question Title

* 4. How would you gauge the impact of the COVID-19 outbreak on your business to date?

Question Title

* 5. Are you still exporting or importing during the pandemic and lockdown?

Question Title

* 6. Have you experienced any of the following?

Question Title

* 7. Are you working from home?

Question Title

* 8. What adaptations has your business made during the pandemic lockdown?

Question Title

* 9. Have you tried to access any of the government’s support schemes?

Question Title

* 10. If you answered yes to the previous question, how easy have you found the schemes to access? (1- not easy at all, 5- really easy)

Question Title

* 11. Does your company use Customs Special Procedures?

Question Title

* 12. If so, which ones?

Question Title

* 13. Were you aware the government has eased conditions for applying for Customs Special Procedures?

Question Title

* 14. On a scale of 0 to 100, is government doing enough to facilitate trade at this moment?[scale 0-100 where 0 is defined as ‘Government isn’t doing enough’ to 100 defined as ‘Government has done all it can to prioritise international trade’, single selection]

Question Title

* 15. What else could government do to facilitate trade during the pandemic?

Question Title

* 16. How has your turnover during the COVID-19 pandemic been affected so far:

Question Title

* 17. Do you anticipate your business to grow or shrink in the short term, ie in the next three months?

Question Title

* 18. Overall, in what state do you anticipate your business will emerge from the COVID-19 crisis?

Question Title

* 19. How ready is your business for full Brexit when the transition period ends on 31 December 2020?

Question Title

* 20. Have you used any of the IOE&IT’s online services during the crisis?

Question Title

* 21. How have you found them?

Question Title

* 22. Which of the following IOE&IT services have you accessed during the outbreak?

Question Title

* 23. Are you aware of the HMRC’s grants for IOE&IT training in export/import skills?

Question Title

* 24. Has working from home encouraged you to do online training?

Question Title

* 25. Have the HMRC grants encouraged you to do online training and qualifications?

Question Title

* 26. What topics should the IOE&IT be covering in its online training during the crisis?

Question Title

* 27. Which of the following membership benefits are of most help during the outbreak?

Question Title

* 28. What else could the IOE&IT do or do more to support you during this period?

Question Title

* 29. How would you rate the IOE&IT’s response to the crisis so far?

* 14. On a scale of 0 to 100, is government doing enough to facilitate trade at this moment?

[scale 0-100 where 0 is defined as ‘Government isn’t doing enough’ to 100 defined as ‘Government has done all it can to prioritise international trade’, single selection]