Customer Feedback Survey

Question Title

1. Contact Information (Required.)

Name

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number

Question Title

2. Service Performed (Required.)

Question Title

3. Store Visited (Required.)

Question Title

4. Date Visited (Required.)

Date / Time

Date

Question Title

5. Was your vehicle ready at the quoted time? (Required.)

Yes

Question Title

6. Did the price estimate reflect the actual cost, or if additional work was required, were you consulted for approval prior to them proceeding? (Required.)

Yes

Question Title

7. Was the Auto-Lab location clean, including the waiting area and restrooms? (Required.)

Yes

Question Title

8. Were the technicians knowledgeable, efficient and polite? (Required.)

Yes

Question Title

9. How would you rate the quality of service? (Required.)

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

Question Title

10. How responsive have we been to your questions or concerns about servicing your vehicle? (Required.)

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

Question Title

11. Overall, how satisfied or dissatisfied are you with Auto-Lab Complete Car Care Centers? (Required.)

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Question Title

12. How likely is it that you would recommend Auto-Lab Complete Car Care Centers to a friend or colleague? (Required.)

Not at all likely

Extremely likely

Question Title

* 1. Contact Information (Required.)

Question Title

* 2. Service Performed (Required.)

Question Title

* 3. Store Visited (Required.)

Question Title

* 4. Date Visited (Required.)

Question Title

* 5. Was your vehicle ready at the quoted time? (Required.)

Question Title

* 6. Did the price estimate reflect the actual cost, or if additional work was required, were you consulted for approval prior to them proceeding? (Required.)

Question Title

* 7. Was the Auto-Lab location clean, including the waiting area and restrooms? (Required.)

Question Title

* 8. Were the technicians knowledgeable, efficient and polite? (Required.)

Question Title

* 9. How would you rate the quality of service? (Required.)

Question Title

* 10. How responsive have we been to your questions or concerns about servicing your vehicle? (Required.)

Question Title

* 11. Overall, how satisfied or dissatisfied are you with Auto-Lab Complete Car Care Centers? (Required.)

Question Title

* 12. How likely is it that you would recommend Auto-Lab Complete Car Care Centers to a friend or colleague? (Required.)

Question Title

* 13. Do you have any other comments, questions, or concerns? (Required.)

1. Contact Information (Required.)

2. Service Performed (Required.)

3. Store Visited (Required.)

4. Date Visited (Required.)

5. Was your vehicle ready at the quoted time? (Required.)

6. Did the price estimate reflect the actual cost, or if additional work was required, were you consulted for approval prior to them proceeding? (Required.)

7. Was the Auto-Lab location clean, including the waiting area and restrooms? (Required.)

8. Were the technicians knowledgeable, efficient and polite? (Required.)

9. How would you rate the quality of service? (Required.)

10. How responsive have we been to your questions or concerns about servicing your vehicle? (Required.)

11. Overall, how satisfied or dissatisfied are you with Auto-Lab Complete Car Care Centers? (Required.)

12. How likely is it that you would recommend Auto-Lab Complete Car Care Centers to a friend or colleague? (Required.)

13. Do you have any other comments, questions, or concerns? (Required.)