TEMIA Market 2015 Survey

TEMIA is the Telecom Expense Management Industry Association. TEMIA's ongoing mission is to improve the ROI of TEM solutions and service quality through the development and promotion of clear and understandable industry standards, performance metrics and to cultivate shared industry knowledge among solutions providers, business partners, telecom service providers, and enterprise clients.
Participate in TEMIA’s 2015 Market Survey to
• Benchmark your firm vs. the industry
• Learn the health of the market and industry trends.
• Gain access to data for client presentations, VCs, internal teams and investors.

At the end of the survey you may choose to make your individual responses anonymous or provide contact information. If you provide your e-mail, and name TEMIA will be able to share key findings with you. Alternatively, information will be posted on the TEMIA website.

Question Title

* 1. For each item below, please indicate if you believe the item is a
Strength: for TEM, WEM MMS solutions providers and technology management solutions.
Weaknesses: the industry will be at a disadvantage.
Opportunities: something that is an opportunity to help the industry.
Threats: could threaten the industry.
In many cases a SWOT may appear to be a Strength, Weakness, Opportunity and Threat. However, for the purpose of this survey select the one that you feel is most relevant.

	Strength	Weakness	Opportunity	Threat
Enterprise Awareness of TEM, WEM, MMS Offerings	Enterprise Awareness of TEM, WEM, MMS Offerings Strength	Enterprise Awareness of TEM, WEM, MMS Offerings Weakness	Enterprise Awareness of TEM, WEM, MMS Offerings Opportunity	Enterprise Awareness of TEM, WEM, MMS Offerings Threat
Industry Reputation	Industry Reputation Strength	Industry Reputation Weakness	Industry Reputation Opportunity	Industry Reputation Threat
Emphasis on Cost Savings to justify TEM or WEM	Emphasis on Cost Savings to justify TEM or WEM Strength	Emphasis on Cost Savings to justify TEM or WEM Weakness	Emphasis on Cost Savings to justify TEM or WEM Opportunity	Emphasis on Cost Savings to justify TEM or WEM Threat
Analysts	Analysts Strength	Analysts Weakness	Analysts Opportunity	Analysts Threat
Other IT SM Applications: Service Now, Remedy etc.	Other IT SM Applications: Service Now, Remedy etc. Strength	Other IT SM Applications: Service Now, Remedy etc. Weakness	Other IT SM Applications: Service Now, Remedy etc. Opportunity	Other IT SM Applications: Service Now, Remedy etc. Threat
Technology Change	Technology Change Strength	Technology Change Weakness	Technology Change Opportunity	Technology Change Threat
MDM EMM Providers	MDM EMM Providers Strength	MDM EMM Providers Weakness	MDM EMM Providers Opportunity	MDM EMM Providers Threat
MVNO	MVNO Strength	MVNO Weakness	MVNO Opportunity	MVNO Threat
Integrators Entering TEM WEM MMS market	Integrators Entering TEM WEM MMS market Strength	Integrators Entering TEM WEM MMS market Weakness	Integrators Entering TEM WEM MMS market Opportunity	Integrators Entering TEM WEM MMS market Threat
Carrier Rate Plans	Carrier Rate Plans Strength	Carrier Rate Plans Weakness	Carrier Rate Plans Opportunity	Carrier Rate Plans Threat
Carrier Split Billing (Individual Corporate)	Carrier Split Billing (Individual Corporate) Strength	Carrier Split Billing (Individual Corporate) Weakness	Carrier Split Billing (Individual Corporate) Opportunity	Carrier Split Billing (Individual Corporate) Threat
Carrier Billing	Carrier Billing Strength	Carrier Billing Weakness	Carrier Billing Opportunity	Carrier Billing Threat
Carrier Terms and Conditions	Carrier Terms and Conditions Strength	Carrier Terms and Conditions Weakness	Carrier Terms and Conditions Opportunity	Carrier Terms and Conditions Threat
Mobility as a Service	Mobility as a Service Strength	Mobility as a Service Weakness	Mobility as a Service Opportunity	Mobility as a Service Threat
Agents/Channel Partners	Agents/Channel Partners Strength	Agents/Channel Partners Weakness	Agents/Channel Partners Opportunity	Agents/Channel Partners Threat
BYOD	BYOD Strength	BYOD Weakness	BYOD Opportunity	BYOD Threat
Legislative/legal action (examples: EU eliminate roaming charges; CA BYOD)	Legislative/legal action (examples: EU eliminate roaming charges; CA BYOD) Strength	Legislative/legal action (examples: EU eliminate roaming charges; CA BYOD) Weakness	Legislative/legal action (examples: EU eliminate roaming charges; CA BYOD) Opportunity	Legislative/legal action (examples: EU eliminate roaming charges; CA BYOD) Threat
Bill Payment Processing	Bill Payment Processing Strength	Bill Payment Processing Weakness	Bill Payment Processing Opportunity	Bill Payment Processing Threat
Your Firms' Technology	Your Firms' Technology Strength	Your Firms' Technology Weakness	Your Firms' Technology Opportunity	Your Firms' Technology Threat
Your Firms' Sales Expertise	Your Firms' Sales Expertise Strength	Your Firms' Sales Expertise Weakness	Your Firms' Sales Expertise Opportunity	Your Firms' Sales Expertise Threat
Your Firms' Experience	Your Firms' Experience Strength	Your Firms' Experience Weakness	Your Firms' Experience Opportunity	Your Firms' Experience Threat

Other(s) (please specify if it is a Strenghth, Weakness, Opportunity, or Threat)

Question Title

* 2. TEMIA has been advocating to switch the TEM acronym from Telecom Expense Management to Technology Expense Management. What do you think of this change?

I support it.

I oppose it.

Our firm has adopted another term.

I have no opinion.

Other (please specify term your firm uses)

Question Title

* 3. Which are some of the best value propositions for the industry? Select no more than (5) five.

Inventory and Asset Management

Professional Services

Technology Integration

Global Reach

Help Desk

Security

Cost Savings (Communications Expenses)

Ability to Partner with Client

Labor Savings

Reporting and Analytics

Other (please specify)

Question Title

* 4. Which of the follow apply?

We use TEMIA papers and blogs on our website and or sales and marketing.

We join TEMIA in its press releases.

We use TEMIA's logo with our sales and marketing efforts.

We list TEMIA membership in RFP responses.

None of the above.

Other (please specify)

Question Title

* 5. Which offerings does your firm currently provide (directly) to customers? Select all that apply.

TEM for wireline or fixed services

My firm resells carrier services

WEM for wireless services

MDM (Mobile Device Management)

MAM (Mobile Application Management)

Helpdesk for Mobile Devices and Services

Mobile Device Logistics

MMS (Managed Mobility Services)

Call Accounting

Technology Expense Management (Cloud, IT etc.)

Sourcing

Bill Processing and Payment for Clients

Enterprise not a Solutions Provider Vendor

Other (please specify)

Question Title

* 6. The following questions will help us with industry demographics. What is your company size?

Less than $2 Million in Annual Revenue

$2 - $5 Million in Annual Revenue

$5 - $10 Million in Annual Revenue

$10 - $20 Million in Annual Revenue

More than $20 Million in Annual Revenue

Question Title

* 7. The following questions will help us with industry demographics. Approximately how many employees does your firm have?

Less than 25 Employees

25 to 50 Employees

51 to 100 Employees

101 to 200 Employees

More than 200 Employees

Question Title

* 8. Are you a TEMIA member?

Yes

Question Title

* 9. Which areas would you like to see TEMIA place more emphasis. (select no more than five 5 items)

Industry research, white papers and blogs.

Job board on TEMIA website, LinkedIn and Twitter feed, for members and candidates to use.

More Public Relations to communicate industry perspectives.

Recruiting more Members.

Creating a structure to get enterprise customers involved with the association.

Establishing education webcasts or classes for the industry.

Working with Carriers on EDI/e-billing and e-bonding industry standards.

Industry standards for what suppliers offer.

Industry Awards.

Industry Meetings.

Influence Analysts.

Partnering with other Associations and Firms.

Other (please specify)

Question Title

* 10. TEMIA would appreciate your contact information. This data will only be used to determine who needs a reminder to complete the survey. Your contact information will enable us to send you the survey findings.

Company Name

Name

E-mail

If you have any questions or comments about this survey, please contact us at info@temia.org