We would like to know how you feel about the services we provide so we can make sure we are meeting your needs. Your responses are directly responsible for improving these services.

All responses will be kept confidential and anonymous.

For each statement or question please check the answer that best describes your experience of care during the past twelve months.

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* 1. Are you aware of the other services the Hot Springs Health Program offers: Outpatient Therapy Services, Home Health & Hospice Services, Pharmacy Services, 2D & 3D Mammograms, Ultrasounds, and Home Sleep Studies?

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* 2. Are you aware of the Patient Portal located at www.hotspringshealth-nc.org? You can pay your bill, view your medical records, view your current prescriptions, and send and receive messages from staff.

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* 3. At which of our centers are you most frequently seen?

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* 4. When I call to get an appointment, I am able to get an appointment as soon as I need one.

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* 5. When I call the office during office hours, I get an answer to my medical questions that day.

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* 6. My provider listens to my concerns and questions.

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* 7. When I call the office during office hours I get an answer  to my pharmacy question the same day.

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* 8. When my provider orders blood tests, x-rays, or other tests, the office follows up to give me the results.

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* 9. How likely are you to recommend this office to your family and friends?

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* 10. What is your age?

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* 11. Do you have difficulty with transportation getting to your appointment(s)? 

If yes, Hot Springs Health Program may be able to assist you with transportation resources.  Call Mars Hill Medical Center at 828-689-7343.

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* 12. Did you know we have extended hours on week days and weekends AND on-call after hours service?
Hot Springs Medical Center:   Monday-Friday          9am-5pm;   Saturday-9am-12pm;   828-622-3245
Laurel Medical Center:            Monday-Friday          9am-5pm;   828-656-2611
Mars Hill Medical Center:        Monday-Saturday     9am-7pm;   Sunday-1pm-7pm;   828-689-3507
Mashburn Medical Center:      Monday-Friday          9am-7pm;   828-649-3500
After hours phone number:    828-689-9713

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