OLPD Customer Service Evaluation 100% of survey complete. Please answer the following questions based on your most recent visit to an Oak Lawn Park District facility: Question Title * 1. Which facility are you rating today? Administrative Building (9400 S. Kenton) Oak View Center (4625 W. 110th) Centennial Pool (9300 S. Nashville) Central Pool (9400 S. Kenton) Community Pavilion (9401 S. Oak Park Ave) Ice Arena (9320 S. Kenton) Racquet, Fitness & Gymnastics Center (10444 S. Central) Stony Creek Golf Course, Restaurant & Banquet Facility (5850 W. 103rd) Question Title * 2. Are you male or female? Male Female Question Title * 3. Which age range best describes you? Under 18 18-20 21-29 30-39 40-49 50 & Over Question Title * 4. Which Oak Lawn Park District facility or facilities do you frequent most? Administrative Building Oak View Center Community Pavilion Ice Arena Central Pool Centennial Pool Stony Creek Golf, Restaurant & Banquet Facility Racquet, Fitness & Gymnastics Center Question Title * 5. Please rate your experience with our staff based on the following: extremely dissatisfied no opinion extremely satisfied wait/on hold time wait/on hold time extremely dissatisfied wait/on hold time wait/on hold time wait/on hold time wait/on hold time no opinion wait/on hold time wait/on hold time wait/on hold time wait/on hold time wait/on hold time extremely satisfied friendly friendly extremely dissatisfied friendly friendly friendly friendly no opinion friendly friendly friendly friendly friendly extremely satisfied knowledgeable knowledgeable extremely dissatisfied knowledgeable knowledgeable knowledgeable knowledgeable no opinion knowledgeable knowledgeable knowledgeable knowledgeable knowledgeable extremely satisfied professional professional extremely dissatisfied professional professional professional professional no opinion professional professional professional professional professional extremely satisfied two-way communication two-way communication extremely dissatisfied two-way communication two-way communication two-way communication two-way communication no opinion two-way communication two-way communication two-way communication two-way communication two-way communication extremely satisfied helpful helpful extremely dissatisfied helpful helpful helpful helpful no opinion helpful helpful helpful helpful helpful extremely satisfied responsive responsive extremely dissatisfied responsive responsive responsive responsive no opinion responsive responsive responsive responsive responsive extremely satisfied clean clean extremely dissatisfied clean clean clean clean no opinion clean clean clean clean clean extremely satisfied polite polite extremely dissatisfied polite polite polite polite no opinion polite polite polite polite polite extremely satisfied Question Title * 6. What would make a satisfactory phone call greeting from staff? Mark all that apply: Positive attitude Name of facility Name of staff answering Consistent greeting among all facilities Automatized answering system Asking, "How can we help you?" Other (please specify) Question Title * 7. How often do you wait on hold when calling the Oak Lawn Park District? Always Most of the time About half the time Once in a while Never Question Title * 8. How often do you communicate with our staff? 4 or more times a week 2-3 times a week 1 time a week 1-3 times a month less than once a month never Question Title * 9. Overall, rate your satisfaction level with our staff: Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Not at all satisfied Question Title * 10. Based on your last visit to one of our facilities (excluding special events), were you able to identify our staff based on attire? Yes No Question Title * 11. Are there any demographics you feel we could service better? If yes, which? Question Title * 12. Which of these services would you use/like if the park district offered it? On Line Registration Messages on Hold Music on Hold Important messages sent via text message Question Title * 13. Any general comments you would like to make in regards to our customer service? Done