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Guest Service Expert Application
1.
What position are you applying for?
2.
Applicant Name
3.
Home Address
4.
Phone Number
5.
Email Address
6.
Current Employer (if applicable)
7.
Current Title/Position
8.
What makes you want to join our team?
9.
What is most important to you in your career? What expectations do you have?
10.
What 3 goals do you have for your career in the next 12 months?
11.
How do you plan to reach these goals?
12.
Where would you like to be in 5 years?
13.
What motivates you in your work?
14.
What do you most want to gain out of working at our business?
15.
How will I know if our place of business is working for you?
16.
Tell me about the best customer service experience you have ever received. What made it so memorable?
17.
Tell me about the worst customer service experience you have ever had? What made it so memorable?
18.
What would you say is your best attruibute?
19.
What previous experience have you had with customer service?
20.
What is your plan for helping grow our clientele?
21.
What do you need to earn?
22.
What do you want to earn?
23.
How many days and hours would you like to work per week?
24.
Do you have any commitments that would restrict you from working any days/hours each week?
25.
What retail lines have you worked with?
26.
What do you currently do to market your business?
27.
What are your top 3 strengths?
28.
What are your top 3 areas for improvement?
29.
How would you deliver an extraordinary salon experience?
30.
How would your previous manager/teacher describe you?
31.
How do you effectively communicate in hectic situations? How do you manage your time when you have multiple responsibilities at once?
32.
Attention to detail is vital in our salon. How will you ensure that you spare no attention and cut no corners with guests, even when you have multiple guests in front of you at once?
33.
How will you remain a positive team player even in difficult situations?
34.
What is your plan for up selling services and products with clients? What type of verbiage are you familiar with using?
35.
Are you familiar with memorizing scripts?