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First Citizens Investment Services In-Branch Experience Survey

1.Please indicate the service centre you would like to share feedback on:(Required.)
2.Were you greeted in a warm and professional manner?(Required.)
3.How satisfied were you with the following:(Required.)
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Courtesy of staff
Accuracy of the transaction
Speed of the transaction
Helpfulness of staff
4.Overall, how would you rate your level of satisfaction with the service provided by the service centre?(Required.)
5.Were you thanked for doing business with us?(Required.)
6.How easy was it to complete your transaction/get assistance?(Required.)
7.
On a scale of 0 to 10,
How likely is it that you would recommend First Citizens to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likelyExtremely likely
8.Please share anything else you would like us to know about your experience:
Thank you for taking the time to complete this survey. We truly value the information you have provided and commit to utilising the information gained to contemplate and implement worthwhile improvements.
Please click the submit button below.