* 1. What is your age range?

* 2. For what products do you currently utilize First Federal?

* 3. What products/services would you like to see First Federal make available to you?

* 4. How would you rate the level of service given to you by our employees at the location you utilize?

* 5. If you answered anything less than Very Good, what can we do to improve your interactions with our staff?

* 6. How would you rate our technology (website, mobile applications)?

* 7. What suggestions could you offer to better enhance our technology experience for you?

* 8. In terms of our facilities, how would you rate the appearance of our facilities?

* 9. If you feel they are ok, or need updated, what would you want to see when they are updated?

* 10. Finally, please share with me any thoughts you believe would help us continue to provide the highest quality service, while giving you the technology and access you need, when you need it!

T