IT Industry Performance Benchmark Report

Question Title

1. When user experience or application performance is impacted, what are the most common fault domains (select the top 3):

Device

WiFi

ISP(s)

SD-WAN

SSE (security processing latency)

SaaS / Cloud first mile connectivity

Application performance (host / server responsiveness)

Question Title

2. How long does it take to determine the root cause of an issue (on average)?

< 30 min

30-60 min

1-4 hrs

4-12 hrs

> 12 hrs

Question Title

3. How often is the root cause unclear / unknown? (lack of sufficient evidence)

< 10%

10-25%

26-50%

> 50%

Question Title

4. What percentage of issues require collaboration between security and network / IT operations teams to diagnose and resolve?

100

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

5. How much faster can an issue be resolved if it is clear where it originates (e.g. endpoint, network/internet, security, 3rd party vendor)?

2X - twice as fast (less than half the time)

2-5X faster (50-80% less time)

> 5X faster (>80% less time)

Question Title

6. How long does it usually take to resolve issues originating from:

	< 30 min	30-60 min	1-4 hrs	4-12 hrs	> 12h
Device / WiFI	Device / WiFI < 30 min	Device / WiFI 30-60 min	Device / WiFI 1-4 hrs	Device / WiFI 4-12 hrs	Device / WiFI > 12h
Network	Network < 30 min	Network 30-60 min	Network 1-4 hrs	Network 4-12 hrs	Network > 12h
SSE / Security	SSE / Security < 30 min	SSE / Security 30-60 min	SSE / Security 1-4 hrs	SSE / Security 4-12 hrs	SSE / Security > 12h
Applications / Cloud Hosting	Applications / Cloud Hosting < 30 min	Applications / Cloud Hosting 30-60 min	Applications / Cloud Hosting 1-4 hrs	Applications / Cloud Hosting 4-12 hrs	Applications / Cloud Hosting > 12h

Question Title

7. How important is it to have a unified view of device, network, application and security performance?

Essential

Important

Nice to have

Not necessary

IT Industry Performance Benchmark Report

Question Title

* 1. When user experience or application performance is impacted, what are the most common fault domains (select the top 3):

Question Title

* 2. How long does it take to determine the root cause of an issue (on average)?

Question Title

* 3. How often is the root cause unclear / unknown? (lack of sufficient evidence)

Question Title

* 4. What percentage of issues require collaboration between security and network / IT operations teams to diagnose and resolve?

Question Title

* 5. How much faster can an issue be resolved if it is clear where it originates (e.g. endpoint, network/internet, security, 3rd party vendor)?

Question Title

* 6. How long does it usually take to resolve issues originating from:

Question Title

* 7. How important is it to have a unified view of device, network, application and security performance?

Question Title

* 8. Enter your work email to receive survey results, and summary reports.

1. When user experience or application performance is impacted, what are the most common fault domains (select the top 3):

2. How long does it take to determine the root cause of an issue (on average)?

3. How often is the root cause unclear / unknown? (lack of sufficient evidence)

4. What percentage of issues require collaboration between security and network / IT operations teams to diagnose and resolve?

5. How much faster can an issue be resolved if it is clear where it originates (e.g. endpoint, network/internet, security, 3rd party vendor)?

6. How long does it usually take to resolve issues originating from:

7. How important is it to have a unified view of device, network, application and security performance?

8. Enter your work email to receive survey results, and summary reports.