Exit this survey >> MALIA Vendor Evaluation Survey: Serials 2016 1. MALIA Vendor Evaluation Survey: Serials/Subscriptions State procurement regulations require that current vendors be evaluated. Please use this form to evaluate MALIA vendors used by your library. Question Title * 1. EBSCO Information Services: Indicate the level of service you have received from EBSCO for the following categories during the contract period: Excellent Good Fair Poor Quality of Goods/Services Received Quality of Goods/Services Received Excellent Quality of Goods/Services Received Good Quality of Goods/Services Received Fair Quality of Goods/Services Received Poor Timeliness of Delivery or Performance Timeliness of Delivery or Performance Excellent Timeliness of Delivery or Performance Good Timeliness of Delivery or Performance Fair Timeliness of Delivery or Performance Poor Responsiveness of vendor To Needs/Problems Responsiveness of vendor To Needs/Problems Excellent Responsiveness of vendor To Needs/Problems Good Responsiveness of vendor To Needs/Problems Fair Responsiveness of vendor To Needs/Problems Poor Reasonableness of Charges For Goods/Services Reasonableness of Charges For Goods/Services Excellent Reasonableness of Charges For Goods/Services Good Reasonableness of Charges For Goods/Services Fair Reasonableness of Charges For Goods/Services Poor Documentation of Service For Goods/Services Documentation of Service For Goods/Services Excellent Documentation of Service For Goods/Services Good Documentation of Service For Goods/Services Fair Documentation of Service For Goods/Services Poor Overall Rating of Vendor Performance Overall Rating of Vendor Performance Excellent Overall Rating of Vendor Performance Good Overall Rating of Vendor Performance Fair Overall Rating of Vendor Performance Poor Please provide a brief explanation and attach appropriate supporting documentation for any category that is rated fair or poor. Include any additional comments or recommendations for current and future MALiA contracts, including suggestions for additional vendors. Question Title * 2. Wolper Subscription Services: Indicate the level of service you have received from Wolper Subscription Services for the following categories during the contract period: Excellent Good Fair Poor Quality of Goods/Services Received Quality of Goods/Services Received Excellent Quality of Goods/Services Received Good Quality of Goods/Services Received Fair Quality of Goods/Services Received Poor Timeliness of Delivery or Performance Timeliness of Delivery or Performance Excellent Timeliness of Delivery or Performance Good Timeliness of Delivery or Performance Fair Timeliness of Delivery or Performance Poor Responsiveness of vendor To Needs/Problems Responsiveness of vendor To Needs/Problems Excellent Responsiveness of vendor To Needs/Problems Good Responsiveness of vendor To Needs/Problems Fair Responsiveness of vendor To Needs/Problems Poor Reasonableness of Charges For Goods/Services Reasonableness of Charges For Goods/Services Excellent Reasonableness of Charges For Goods/Services Good Reasonableness of Charges For Goods/Services Fair Reasonableness of Charges For Goods/Services Poor Documentation of Service For Goods/Services Documentation of Service For Goods/Services Excellent Documentation of Service For Goods/Services Good Documentation of Service For Goods/Services Fair Documentation of Service For Goods/Services Poor Overall Rating of Vendor Performance Overall Rating of Vendor Performance Excellent Overall Rating of Vendor Performance Good Overall Rating of Vendor Performance Fair Overall Rating of Vendor Performance Poor Please provide a brief explanation and attach appropriate supporting documentation for any category that is rated fair or poor. Include any additional comments or recommendations for current and future MALiA contracts, including suggestions for additional vendors. Question Title * 3. W.T. Cox Information Services: Indicate the level of service you have received from W.T. Cox for the following categories during the contract period: Excellent Good Fair Poor Quality of Goods/Services Received Quality of Goods/Services Received Excellent Quality of Goods/Services Received Good Quality of Goods/Services Received Fair Quality of Goods/Services Received Poor Timeliness of Delivery or Performance Timeliness of Delivery or Performance Excellent Timeliness of Delivery or Performance Good Timeliness of Delivery or Performance Fair Timeliness of Delivery or Performance Poor Responsiveness of vendor To Needs/Problems Responsiveness of vendor To Needs/Problems Excellent Responsiveness of vendor To Needs/Problems Good Responsiveness of vendor To Needs/Problems Fair Responsiveness of vendor To Needs/Problems Poor Reasonableness of Charges For Goods/Services Reasonableness of Charges For Goods/Services Excellent Reasonableness of Charges For Goods/Services Good Reasonableness of Charges For Goods/Services Fair Reasonableness of Charges For Goods/Services Poor Documentation of Service For Goods/Services Documentation of Service For Goods/Services Excellent Documentation of Service For Goods/Services Good Documentation of Service For Goods/Services Fair Documentation of Service For Goods/Services Poor Overall Rating of Vendor Performance Overall Rating of Vendor Performance Excellent Overall Rating of Vendor Performance Good Overall Rating of Vendor Performance Fair Overall Rating of Vendor Performance Poor Please provide a brief explanation and attach appropriate supporting documentation for any category that is rated fair or poor. Include any additional comments or recommendations for current and future MALiA contracts, including suggestions for additional vendors. Done >>