Your New Loan at River Valley CU
Please take a moment to fill out our survey to tell us how we are doing! Let us know what we can improve to make your experience with us the best it can be. Your opinion is important to us!
1.
Please provide your name and/or email for any follow-up questions.
2.
What type of loan did you apply for?
Auto
Recreational Vehicle
Home Equity
Personal/Signature
Other (please specify)
3.
When applying for a loan, what is most important to you?
Promptness/Timeliness
Convenience
Interest Rate
Friendly, Helpful Staff
Credit Union Promotion
Amount of Payment
Other (please specify)
4.
Was your loan processed in a timely manner?
Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected
5.
How would you rate your experience overall (staff and process)?
Highly satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
6.
Which of the following were offered during your loan experience? (Mark all that apply)
Credit Disability Coverage
Credit Life Coverage
GAP Coverage
Extended Warranty Coverage
None
7.
On a scale of 0 to 10,
How likely is it that you would recommend River Valley Credit Union to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
8.
Would you be willing to share a testimonial of your lending experience?
Not at this time
Yes (Please share and include your initials at the end.)
9.
Do you have any other comments, questions, or concerns?
