2018 Tri-CAP Customer Satisfaction Survey Question Title * 1. What Tri-CAP programs or services have you used in the last 12 months? (mark all that apply) Transportation - Bus Transportation - Volunteer Driver Program Energy Assistance Program Energy Assistance Program - Emergency Heating System Repair or Replacement (ERR) Supplemental Nutrition Assistance Program (SNAP) Housing Assistance Financial Fitness Class Renting 101 Class Tax Assistance Rebuilding Lives/Displaced Homemakers Home Ownership - Big Lake, MURL, Small Cities Family Assets for Independence in Minnesota (FAIM) Minnesota Urban and Rural Homesteading Program (MURL) Minnesota Housing Finance Agency (MHFA) Housing Rehabilitation Loan Program Weatherization Small Cities Development Program (SCDP) Transportation - DRIVE Program Emergency Vehicle Repair None - I have not used any Tri-CAP services in the past 12 months OK Question Title * 2. Overall, how satisfied or dissatisfied are you with the service(s)? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 3. How did you learn about Tri-CAP? Friend/Relative Resource Fair/Expo Referral from another agency/organization (County, Non-profit, School etc.) Advertisement (Radio, Billboard) Tri-CAP website Tri-CAP Newsletter Community Event (county fair, Summertime by George, etc.) Social Media Other (please specify) OK Question Title * 4. How well do Tri-CAP's programs and services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 5. Please identify any benefits or impacts you have experienced as a result of working with Tri-CAP. (Mark all that apply) Improved mobility - able to get to appointments, shopping, etc. Started a budget Opened a bank account Started saving money Avoided eviction Rented an apartment/home Met with Legal Aid Viewed my credit report Viewed my criminal report Set a new goal Lowered my household energy consumption Heat Crisis Resolved Have a plan of how I will pay for my utility bill Started school, purchased a home, or started/expanded a business None Other (please specify) OK Question Title * 6. Thinking about the program or services you used, how would you rate the quality of service provided? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 7. How likely are you to use Tri-CAP programs or services again? Very likely Somewhat likely Somewhat unlikely Very unlikely OK Question Title * 8. Why are you likely or not likely to work with Tri-CAP again? Likely - Service meets an ongoing need Likely - Tri-CAP program can meet another need Unlikely - Needs met - do not need assistance Unlikely - Need the service but no longer eligible for the program or seeking service elsewhere Other (please specify) OK Question Title * 9. How responsive has Tri-CAP been to your questions or concerns about the programs and service? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 10. Do you have any suggestions for improvement of Tri-CAP service? OK Question Title * 11. Any other comments? OK These final 3 questions are asked to help us determine if we have received responses from a cross section of Tri-CAP clients. If you are not the program client, please answer using the information of the person who uses the program. OK Question Title * 12. What is your age? 18 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 to 74 75 or older OK Question Title * 13. What is your gender? Female Male OK Question Title * 14. Which race/ethnicity best describes you? (Please choose only one.) American Indian or Alaskan Native Asian / Pacific Islander Black or African American Hispanic White / Caucasian Multiple ethnicity / Other (please specify) OK THANK YOU FOR TAKING THE SURVEY!