Island Roads Customer Survey 2026 1. Please take the time to complete this survey so we can improve our services. Question Title * 1. How would you rate Island Roads' performance with regard to road improvements? (on a scale of 1 to 10, with 10 being the highest). This includes major resurfacing schemes e.g., the work at Heathfield Road, Freshwater and High Street/Barrack Shute, Niton. Please tick one circle. 10 9 8 7 6 5 4 3 2 1 What will we need to do differently to receive your highest rating? Question Title * 2. How would you rate Island Roads' performance with regard to general highway maintenance and road repairs? (on a scale of 1 to 10, with 10 being the highest). This includes recent pothole repairs and 'patching' work e.g., Racecourse, Newport and Ranelagh Road, Lake. Please tick one circle. 10 9 8 7 6 5 4 3 2 1 What will we need to do differently to receive your highest rating? Question Title * 3. How would you rate Island Roads' performance with regard to pavement improvements and repairs? (on a scale of 1 to 10, with 10 being the highest). Please tick one circle. 10 9 8 7 6 5 4 3 2 1 What will we need to do differently to receive your highest rating? Question Title * 4. How would you rate Island Roads' performance with regard to street lighting maintenance? (on a scale of 1 to 10, with 10 being the highest). Please tick one circle. 10 9 8 7 6 5 4 3 2 1 What will we need to do differently to receive your highest rating? Question Title * 5. How would you rate Island Roads' performance with regard to traffic management, e.g. cones/signage for road closures, diversions and temporary traffic signals? (on a scale of 1 to 10, with 10 being the highest). Please tick one circle. 10 9 8 7 6 5 4 3 2 1 What will we need to do differently to receive your highest rating? Question Title * 6. How would you rate Island Roads' performance with regard to street cleansing? (on a scale of 1 to 10, with 10 being the highest). This includes mechanical road sweepers and our teams who manually pick up litter at events such as Cowes Week. Please tick one circle. 10 9 8 7 6 5 4 3 2 1 What will we need to do differently to receive your highest rating? Question Title * 7. Island Roads has a duty to maintain a safe road network which means some grass cutting is inevitable eg at junctions to help ensure visibility for drivers. In areas where safety is not an issue, what frequency of grass cutting would you like to see in these areas? Please tick one circle. More frequent Less frequent About the same Question Title * 8. How would you rate Island Roads' performance with regard to verge and grass cutting? (on a scale of 1 to 10, with 10 being the highest). Please tick one circle. 10 9 8 7 6 5 4 3 2 1 What will we need to do differently to receive your highest rating? Question Title * 9. How would you rate Island Roads' performance with regard to its winter service, e.g. road salting/gritting? (on a scale of 1 to 10, with 10 being the highest). Please tick one circle. 10 9 8 7 6 5 4 3 2 1 What will we need to differently to receive your highest rating? Question Title * 10. How would you rate Island Roads' performance with regard to the maintenance of street furniture, e.g. road signs, benches and barriers? (on a scale of 1 to 10, with 10 being the highest). Please tick one circle. 10 9 8 7 6 5 4 3 2 1 What will we need to do differently to receive your highest rating? Question Title * 11. Please tell us if you have contacted Island Roads this year. Please tick one circle. Yes No 10% of survey complete. Next
