Interactions 2019 Call for Speakers Application Form Survey

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* 1. Prefix

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* 2. First Name

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* 3. Last Name

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* 4. Company Name

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* 5. Job Title

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* 6. Work Email

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* 7. Work Phone

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* 8. Mobile Phone

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* 9. Proposed Presentation Title

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* 10. Short Presentation Abstract (Max 150 words)

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* 11. NICE and NICE inContact Solution(s) to be discussed in the presentation: (select all that are relevant):

Recording

Interaction Analytics (IA, Nexidia)

Real-Time Activity Monitoring (RTAM)

Customer Journey Optimization (CJO)

Incentive Compensation Management (ICM)

Quality Management (QM)

Real-Time Process Optimisation (RTPO)

Performance Management (PM)

Real-Time Authentication (RTA)

Robotic Process Automation (RPA)

Workforce Management (WFM)

Total Voice of the Customer (TVOC, Satmetrix)

IVR Optimisation

Back Office Proficiency

ACD/IVR (NICE inContact)

Outbound Dialer (NICE inContact)

APIs/Integrations (NICE inContact)

Other (please specify)

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* 12. Which of the following business needs and challenges will your presentation address? (select all that are relevant):

Operational Efficiency – Call Volume

Operational Efficiency – Headcount

Fraud Reduction and Authentication Improvement

Voice of the Customer (General)

Back-Office Performance Improvement

Operational Efficiency – Handle Time Optimization

Operational Efficiency – Process Improvement

Customer Satisfaction Improvement (including related metrics eg NPS)

Improved Products/Services Offered

Sales Optimization

Operational Efficiency – Improving Workforce Management

Compliance Adherence

Customer Retention Increase/Customer Attrition Reduction

IT-related, Systems Support and Better Administration

Other (please specify)

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* 13. What is your main target audience for this presentation? (select all that are relevant):

Contact Center Agents

Quality Managers

Operations Managers

Executives

Sales Professionals

Engineers

Support Desk

Workforce Management Professionals

Team Leaders

Customer Service Managers

Business Analysts

Marketing Professionals

System Administrators

Customer Experience Managers

Compliance and Risk Officers

Product Managers

IT Professionals

Other (please specify)

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* 14. Short Biography of Speaker (Max 150 words)

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* 15. Have you ever presented on a similar or related topic before?

Yes

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* 16. Are you a NUG or NICE inContact Community Member?

Yes

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* 17. Will there be a co- presenter for your session?

Yes

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* 18. If accepted, may we publish a full or edited PDF version of your presentation on the Interactions 2019 website after the event?

Yes

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* 19. May we use your company logo in promotion of your session on the Interactions 2019 website or in emails?

Yes

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* 20. May trade media or industry analysts attend the session?

Yes

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* 21. Will you be open to meet individually with media/analysts?

Yes

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* 22. Other Comments

Note: NICE reserves the right to accept/reject submissions based on the content/appropriateness for the event