Interactions 2019 Call for Speakers Application Form Question Title * 1. Prefix Mr Ms Mrs Dr Question Title * 2. First Name Question Title * 3. Last Name Question Title * 4. Company Name Question Title * 5. Job Title Question Title * 6. Work Email Question Title * 7. Work Phone Question Title * 8. Mobile Phone Question Title * 9. Proposed Presentation Title Question Title * 10. Short Presentation Abstract (Max 150 words) Question Title * 11. NICE and NICE inContact Solution(s) to be discussed in the presentation: (select all that are relevant): Recording Interaction Analytics (IA, Nexidia) Real-Time Activity Monitoring (RTAM) Customer Journey Optimization (CJO) Incentive Compensation Management (ICM) Quality Management (QM) Real-Time Process Optimisation (RTPO) Performance Management (PM) Real-Time Authentication (RTA) Robotic Process Automation (RPA) Workforce Management (WFM) Total Voice of the Customer (TVOC, Satmetrix) IVR Optimisation Back Office Proficiency ACD/IVR (NICE inContact) Outbound Dialer (NICE inContact) APIs/Integrations (NICE inContact) Other (please specify) Question Title * 12. Which of the following business needs and challenges will your presentation address? (select all that are relevant): Operational Efficiency – Call Volume Operational Efficiency – Headcount Fraud Reduction and Authentication Improvement Voice of the Customer (General) Back-Office Performance Improvement Operational Efficiency – Handle Time Optimization Operational Efficiency – Process Improvement Customer Satisfaction Improvement (including related metrics eg NPS) Improved Products/Services Offered Sales Optimization Operational Efficiency – Improving Workforce Management Compliance Adherence Customer Retention Increase/Customer Attrition Reduction IT-related, Systems Support and Better Administration Other (please specify) Question Title * 13. What is your main target audience for this presentation? (select all that are relevant): Contact Center Agents Quality Managers Operations Managers Executives Sales Professionals Engineers Support Desk Workforce Management Professionals Team Leaders Customer Service Managers Business Analysts Marketing Professionals System Administrators Customer Experience Managers Compliance and Risk Officers Product Managers IT Professionals Other (please specify) Question Title * 14. Short Biography of Speaker (Max 150 words) Question Title * 15. Have you ever presented on a similar or related topic before? Yes No Question Title * 16. Are you a NUG or NICE inContact Community Member? Yes No Question Title * 17. Will there be a co- presenter for your session? Yes No Question Title * 18. If accepted, may we publish a full or edited PDF version of your presentation on the Interactions 2019 website after the event? Yes No Question Title * 19. May we use your company logo in promotion of your session on the Interactions 2019 website or in emails? Yes No Question Title * 20. May trade media or industry analysts attend the session? Yes No Question Title * 21. Will you be open to meet individually with media/analysts? Yes No Question Title * 22. Other Comments Note: NICE reserves the right to accept/reject submissions based on the content/appropriateness for the event Page1 / 1 100% of survey complete. Submit >>