Your Feedback is Important

Customer service is the reason for our existence as a town government. We believe our customers have the right to safety, respect, appropriate assistance, honesty and competency. We are a dedicated organization committed to enhancing the quality of life in Wake Forest by providing outstanding services in response to the needs of everyone who visits, works and lives in our town.

In order for us to serve you better, we request that you fill out the short survey below. Your responses will allow us to gauge the value of the services we provide and continue working to improve them.

Thank you for taking the time to tell us how we are doing. Your input is greatly appreciated!

Please note: Your name and contact information are optional, unless you are requesting a follow-up phone call.
Contact Information

Question Title

* 1. Contact Information

What service did you use today?

Question Title

* 2. What service did you use today?

Who served you?

Question Title

* 3. Who served you?

Was the person who served you knowledgeable?

Question Title

* 4. Was the person who served you knowledgeable?

Rate the following as to how the service was provided:

Question Title

* 5. Rate the following as to how the service was provided:

  Excellent Good Fair Poor
Courteous Attitude
Responsiveness
Helpfulness
Professionalism
Overall Rating
Town staff informed me about the process and timeliness of my project.

Question Title

* 6. Town staff informed me about the process and timeliness of my project.

Town staff gave me complete and consistent answers regarding my project.

Question Title

* 7. Town staff gave me complete and consistent answers regarding my project.

Town staff coordinated amongst themselves to ensure my project went smoothly through the process.

Question Title

* 8. Town staff coordinated amongst themselves to ensure my project went smoothly through the process.

Town staff responded to me in a timely manner (e.g., email and phone calls returned within 24 hours)

Question Title

* 9. Town staff responded to me in a timely manner (e.g., email and phone calls returned within 24 hours)

Town staff made themselves available to me to respond to questions/concerns I had about my project.

Question Title

* 10. Town staff made themselves available to me to respond to questions/concerns I had about my project.

Town staff provided alternatives or suggestions to me that were helpful in moving my project along.

Question Title

* 11. Town staff provided alternatives or suggestions to me that were helpful in moving my project along.

Town staff...

Question Title

* 12. Town staff...

Please share any additional thoughts or comments you have:

Question Title

* 13. Please share any additional thoughts or comments you have:

T