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Inpatient Service User Experience Survey

St Patrick’s Mental Health Services aims to provide the highest quality of mental health care, to promote mental health and to advocate for the rights of those who experience mental health difficulties.

The purpose of this survey is to help us to understand your experience of attending our inpatient services.

We would be grateful if you could take a couple of minutes to complete this survey. The survey does not identify you and all information provided will be treated as confidential. The responses to this survey will be reviewed and help us to improve the services we offer.

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* 1. Do you identify as:

Male

Female

You don’t have an option that applies to me

Prefer not to say

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* 2. Your age range (years):

Under 25

26-30

31-40

41-50

51-60

61-70

71-80

Over 80

Prefer not to say

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* 3. What province do you live in?

Connacht

Leinster

Munster

Ulster

Perfer not to say

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* 4. Please tell us about your experience when you arrived in hospital

	Strongly Agree	Agree	Neither Agree or disagree	Disagree	Strongly Disagree
a) A member of staff explained what was happening	a) A member of staff explained what was happening Strongly Agree	a) A member of staff explained what was happening Agree	a) A member of staff explained what was happening Neither Agree or disagree	a) A member of staff explained what was happening Disagree	a) A member of staff explained what was happening Strongly Disagree
b) A member of staff explained the ward routine such as meal times and visiting arrangements	b) A member of staff explained the ward routine such as meal times and visiting arrangements Strongly Agree	b) A member of staff explained the ward routine such as meal times and visiting arrangements Agree	b) A member of staff explained the ward routine such as meal times and visiting arrangements Neither Agree or disagree	b) A member of staff explained the ward routine such as meal times and visiting arrangements Disagree	b) A member of staff explained the ward routine such as meal times and visiting arrangements Strongly Disagree
c) A member of staff explained about activities available	c) A member of staff explained about activities available Strongly Agree	c) A member of staff explained about activities available Agree	c) A member of staff explained about activities available Neither Agree or disagree	c) A member of staff explained about activities available Disagree	c) A member of staff explained about activities available Strongly Disagree

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* 5. Overall, what was your experience of how the hospital staff looked after you while you were an inpatient in St Patrick's Hospital

	Poor	Good	Excellent	Not applicable
a) Nursing staff	a) Nursing staff Poor	a) Nursing staff Good	a) Nursing staff Excellent	a) Nursing staff Not applicable
b) Consultant Psychiatrist	b) Consultant Psychiatrist Poor	b) Consultant Psychiatrist Good	b) Consultant Psychiatrist Excellent	b) Consultant Psychiatrist Not applicable
c) Registrar	c) Registrar Poor	c) Registrar Good	c) Registrar Excellent	c) Registrar Not applicable
d) Key Worker	d) Key Worker Poor	d) Key Worker Good	d) Key Worker Excellent	d) Key Worker Not applicable
e) Psychologist	e) Psychologist Poor	e) Psychologist Good	e) Psychologist Excellent	e) Psychologist Not applicable
f) Occupational Therapist	f) Occupational Therapist Poor	f) Occupational Therapist Good	f) Occupational Therapist Excellent	f) Occupational Therapist Not applicable
g) Social Worker	g) Social Worker Poor	g) Social Worker Good	g) Social Worker Excellent	g) Social Worker Not applicable
h) Pharmacist	h) Pharmacist Poor	h) Pharmacist Good	h) Pharmacist Excellent	h) Pharmacist Not applicable
i) Healthcare Assistants	i) Healthcare Assistants Poor	i) Healthcare Assistants Good	i) Healthcare Assistants Excellent	i) Healthcare Assistants Not applicable
j) Household staff	j) Household staff Poor	j) Household staff Good	j) Household staff Excellent	j) Household staff Not applicable
k) Other (eg. Counsellor, therapist etc.)	k) Other (eg. Counsellor, therapist etc.) Poor	k) Other (eg. Counsellor, therapist etc.) Good	k) Other (eg. Counsellor, therapist etc.) Excellent	k) Other (eg. Counsellor, therapist etc.) Not applicable

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* 6. Overall, can you tell us about your experience of the following while you were an inpatient in St Patrick's Hospital

	Strongly Agree	Agree	Neither Agree or disagree	Disagree	Strongly Disagree
a) The quality of the food available was of a high standard	a) The quality of the food available was of a high standard Strongly Agree	a) The quality of the food available was of a high standard Agree	a) The quality of the food available was of a high standard Neither Agree or disagree	a) The quality of the food available was of a high standard Disagree	a) The quality of the food available was of a high standard Strongly Disagree
b) There was always a good selection of food available	b) There was always a good selection of food available Strongly Agree	b) There was always a good selection of food available Agree	b) There was always a good selection of food available Neither Agree or disagree	b) There was always a good selection of food available Disagree	b) There was always a good selection of food available Strongly Disagree
c) The daily activities provided were interesting and helpful	c) The daily activities provided were interesting and helpful Strongly Agree	c) The daily activities provided were interesting and helpful Agree	c) The daily activities provided were interesting and helpful Neither Agree or disagree	c) The daily activities provided were interesting and helpful Disagree	c) The daily activities provided were interesting and helpful Strongly Disagree
d) The weekend activities were interesting and helpful	d) The weekend activities were interesting and helpful Strongly Agree	d) The weekend activities were interesting and helpful Agree	d) The weekend activities were interesting and helpful Neither Agree or disagree	d) The weekend activities were interesting and helpful Disagree	d) The weekend activities were interesting and helpful Strongly Disagree
e) The cleanliness in the hospital was of a high standard	e) The cleanliness in the hospital was of a high standard Strongly Agree	e) The cleanliness in the hospital was of a high standard Agree	e) The cleanliness in the hospital was of a high standard Neither Agree or disagree	e) The cleanliness in the hospital was of a high standard Disagree	e) The cleanliness in the hospital was of a high standard Strongly Disagree

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* 7. Please tell us about your experience of leaving hospital

	Strongly Agree	Agree	Neither Agree or disagree	Disagree	Strongly Disagree
a) I was given notice of my discharge	a) I was given notice of my discharge Strongly Agree	a) I was given notice of my discharge Agree	a) I was given notice of my discharge Neither Agree or disagree	a) I was given notice of my discharge Disagree	a) I was given notice of my discharge Strongly Disagree
b) I felt ready to go home	b) I felt ready to go home Strongly Agree	b) I felt ready to go home Agree	b) I felt ready to go home Neither Agree or disagree	b) I felt ready to go home Disagree	b) I felt ready to go home Strongly Disagree
c) I was provided with details of the St Patrick's Mental Health Services Support and Information Service	c) I was provided with details of the St Patrick's Mental Health Services Support and Information Service Strongly Agree	c) I was provided with details of the St Patrick's Mental Health Services Support and Information Service Agree	c) I was provided with details of the St Patrick's Mental Health Services Support and Information Service Neither Agree or disagree	c) I was provided with details of the St Patrick's Mental Health Services Support and Information Service Disagree	c) I was provided with details of the St Patrick's Mental Health Services Support and Information Service Strongly Disagree
d) I was provided with details about the St Patrick's Day Services available	d) I was provided with details about the St Patrick's Day Services available Strongly Agree	d) I was provided with details about the St Patrick's Day Services available Agree	d) I was provided with details about the St Patrick's Day Services available Neither Agree or disagree	d) I was provided with details about the St Patrick's Day Services available Disagree	d) I was provided with details about the St Patrick's Day Services available Strongly Disagree
e) I was provided with details of my follow-up appointments	e) I was provided with details of my follow-up appointments Strongly Agree	e) I was provided with details of my follow-up appointments Agree	e) I was provided with details of my follow-up appointments Neither Agree or disagree	e) I was provided with details of my follow-up appointments Disagree	e) I was provided with details of my follow-up appointments Strongly Disagree
f) I know what to do in the event of a further mental health crisis	f) I know what to do in the event of a further mental health crisis Strongly Agree	f) I know what to do in the event of a further mental health crisis Agree	f) I know what to do in the event of a further mental health crisis Neither Agree or disagree	f) I know what to do in the event of a further mental health crisis Disagree	f) I know what to do in the event of a further mental health crisis Strongly Disagree

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* 8. Tell us about your experience of stigma following your inpatient admittance to St Patrick's Hospital

As you prepare to leave the hospital...

	Strongly Agree	Agree	Neither Agree or disagree	Disagree	Strongly Disagree
a) I feel that my views and perceptions regarding my own mental health difficulties and mental health in general are more positive than they were	a) I feel that my views and perceptions regarding my own mental health difficulties and mental health in general are more positive than they were Strongly Agree	a) I feel that my views and perceptions regarding my own mental health difficulties and mental health in general are more positive than they were Agree	a) I feel that my views and perceptions regarding my own mental health difficulties and mental health in general are more positive than they were Neither Agree or disagree	a) I feel that my views and perceptions regarding my own mental health difficulties and mental health in general are more positive than they were Disagree	a) I feel that my views and perceptions regarding my own mental health difficulties and mental health in general are more positive than they were Strongly Disagree
b) I will tell people that I was admitted to St Patrick's Hospital	b) I will tell people that I was admitted to St Patrick's Hospital Strongly Agree	b) I will tell people that I was admitted to St Patrick's Hospital Agree	b) I will tell people that I was admitted to St Patrick's Hospital Neither Agree or disagree	b) I will tell people that I was admitted to St Patrick's Hospital Disagree	b) I will tell people that I was admitted to St Patrick's Hospital Strongly Disagree
c) I would recommend St Patrick's Hospital to others	c) I would recommend St Patrick's Hospital to others Strongly Agree	c) I would recommend St Patrick's Hospital to others Agree	c) I would recommend St Patrick's Hospital to others Neither Agree or disagree	c) I would recommend St Patrick's Hospital to others Disagree	c) I would recommend St Patrick's Hospital to others Strongly Disagree

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* 9. On a scale of 1 to 10, how would you rate your overall care and treatment while attending St Patrick's Mental Health Services where 1 is poor and 10 is excellent

1 = Poor

5 = Good

10 = Excellent

1 = Poor

5 = Good

10 = Excellent

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* 10. On a scale of 1 to 10, how would you rate your overall experience of St Patrick's Mental Health Services where 1 is poor and 10 is excellent

1 = Poor

5 = Good

10 = Excellent

1 = Poor

5 = Good

10 = Excellent

Inpatient Service User Experience Survey

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* 1. Do you identify as:

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* 2. Your age range (years):

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* 3. What province do you live in?

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* 4. Please tell us about your experience when you arrived in hospital

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* 5. Overall, what was your experience of how the hospital staff looked after you while you were an inpatient in St Patrick's Hospital

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* 6. Overall, can you tell us about your experience of the following while you were an inpatient in St Patrick's Hospital

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* 7. Please tell us about your experience of leaving hospital

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* 8. Tell us about your experience of stigma following your inpatient admittance to St Patrick's HospitalAs you prepare to leave the hospital...

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* 9. On a scale of 1 to 10, how would you rate your overall care and treatment while attending St Patrick's Mental Health Services where 1 is poor and 10 is excellent

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* 10. On a scale of 1 to 10, how would you rate your overall experience of St Patrick's Mental Health Services where 1 is poor and 10 is excellent

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* 11. Is there anything else you would like to share with us about your recent inpatient experience?

* 8. Tell us about your experience of stigma following your inpatient admittance to St Patrick's Hospital

As you prepare to leave the hospital...